Senior Solutions Engineer

About this role

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better.

We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role: We are looking for smart and entrepreneurial people to help us achieve our ambitious growth plans. You'll bring experience in payments, financial solutions, or subscription management. This is an exciting time to join - your work will be highly visible with far-reaching impact for both our company and the digital product companies we serve.

As a senior member of the team, you'll partner with Account Executives working on complex opportunities, enable high-growth digital product companies to build incredible customer experiences with Paddle, and set the standard for how our team operates. You'll also collaborate closely with Product to evolve the Paddle solution.

What you'll do:

- Lead technical discovery and value engineering on complex opportunities, connecting customer needs to measurable business outcomes.

- Build trusted relationships with executives and senior developers, demonstrating how Paddle removes barriers to global growth.

- Design and build sophisticated integration plans and sample code that accelerate time-to-market, anticipating risks and building contingencies that reduce friction.

- Execute sophisticated data migration strategies across billing architectures, securing a frictionless transition of recurring revenue for onboarding customers.

- Become a deep subject matter expert on the Paddle product suite and act as a thought partner to Product and Engineering, shaping our roadmap and driving innovation in customer implementations.

- Mentor and guide other Solutions Engineers, lead internal workshops, and contribute to evolving best practices through documentation and tooling improvements

- Share thought leadership on integration strategies and industry best practices, both internally and with customers.

We'd love to hear from you if:

- You have proven experience in solutions engineering or solutions architecture at a senior level working with complex, enterprise-level clients, ideally in high-growth environments.

- You have a minimum of 3 years experience in a similar role.

- You bring experience in value engineering, uncovering customer requirements and effectively linking technical solutions to measurable business outcomes.

- You have proven technical experience across areas like web development, API integrations, and integration tools.

- You have demonstrated expertise in payments, financial solutions, Merchant of Record or subscription management.

- You have experience running payments specific proof of concepts including setting parameters and expectations with customers.

- You have extensive experience managing and leading complex data migrations between subscription billing platforms, ensuring high data integrity whilst managing customer expectations.

- You have a builder mindset - spotting opportunities to improve everything around you and demonstrating this through projects you've built or driven.

- You bring strong interpersonal and leadership skills, with experience mentoring others and setting technical standards.

Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Exceptional Together Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

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