Senior Software Engineer, Enterprise Systems

About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Joining Zipline as a Senior Software Engineer on the Enterprise Systems team , you will be part of the Application Software organization. You will take full ownership of the operational nervous system that powers everything from manufacturing and supply chain to inventory traceability and field deployment. This software is the critical infrastructure used daily by our technicians, planners, and manufacturing teams to ensure global production reliability. As a high-impact IC, you will work directly with hardware and operations partners to lead technical designs and deploy high-availability services where correctness is vital for safety and aircraft throughput.

What You’ll Do

• Drive core product domains. You will be the primary architect and owner for critical systems driving Manufacturing Execution, Supply Chain, Finance, Parts Traceability, and Inventory, ensuring their long-term technical health and strategic direction.

• Deliver measurable impact. Within your first year, you will stabilize essential services to 99.9% uptime, slash manual planning and production interventions by over 50%, and deploy a comprehensive traceability pipeline that tracks the vast majority of our manufactured assets.

• Lead technical design. You’ll define the APIs, data models, and service boundaries that power our operations, while prioritizing observability through metrics, SLAs, and robust runbooks.

• Bridge hardware and software. You will build resilient integrations between our digital services and physical hardware tooling, driving direct handoffs and ensuring our systems remain deterministic even during intermittent network connectivity.

• Own production excellence. Engineers participate in an on-call rotation to maintain high-availability services, leading incident response and driving continuous improvement through deep-dive postmortems.

• Embedded discovery. You’ll work directly on the shop floor with manufacturing, supply chain, and flight ops teams to prototype workflows and drive the adoption of new operational tools.

• Elevate the team. You will mentor peers and refine our CI/CD and automated testing practices to ensure that deployments remain safe and repeatable in our unique hardware-integrated environment.

What You’ll Bring

• Senior individual contribution. You possess at least 5 years of professional experience developing and maintaining full-stack production systems at scale, or have demonstrated equivalent technical mastery.

• Product-minded engineering. You excel at understanding user needs, identifying root causes, and designing pragmatic solutions that balance business value with technical simplicity.

• Systems perspective. You break down ambiguous operational problems, collaborate with stakeholders to define the right solution, and deliver software that improves real-world processes.

• Strong technical fundamentals. You design maintainable systems, model data thoughtfully, make sound technical tradeoffs, and use AI effectively to accelerate development while maintaining high quality.

• Modern technology stack. You'll work across Python, Go, PostgreSQL, React, Kafka, gRPC, AWS, Grafana, and Honeycomb, using AI throughout the development lifecycle for design, implementation, testing, debugging, and code review. We value engineers who learn new tools quickly over experience with any specific technology.

• Operational excellence. You define meaningful service health metrics and reliability goals, create operational runbooks, participate in on-call rotations, and drive improvements through incident reviews.

• Quantifiable results. You have a track record of shipping high-impact features that reduce manual intervention and boost throughput, backed by concrete metrics like downtime reduction or significant time savings.

• Collaboration and discovery. This role requires regular on-site presence at our engineering or operations hubs to partner with cross-functional teams. When local, expect 5 days per week in-office, on the manufacturing floor, or at a test/commercial operations site. You are open to traveling up to 15% annually to be in close proximity to users and stakeholders.

• Owner’s mindset. You are a decisive engineer who balances velocity with absolute correctness. You understand the direct operational consequences of your code in a safety-critical, hardware-integrated environment.

• Global authorization.

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