Senior Site Reliability Engineer

About this role

Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo?

Then Jobber might be the place for you! We're looking for a Senior Site Reliability Engineer to be part of our Product Software Engineering team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your sense of curiosity, we hope you develop to another level with your skill set.

The team:

Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity. 

As a part of our cloud infrastructure team, you’ll play a vital role in empowering the product development teams to safely release software and help to ensure our application operates at a high level of performance and stability.

In this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards.. You'll work closely with your peers to mentor others and build relationships, ensuring that everyone understands how their role impacts others Jobber wide. We all lean on our leadership skills on the SRE Team to drive results. 

The role:

Reporting to the Manager, Software Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.

The Senior Site Reliability Engineer will:

- Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.

- Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.

- Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.

To be successful, you should have:

- Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!

- Experience with IaC using Terraform.

- Experience optimizing and improving continuous deployment performance.

- The ability to juggle multiple projects and incident management.

- Relevant experience in programming languages such as Ruby, Python, or Bash.

- A deep passion for learning, reliability, automation, orchestration, and continuous improvement.

- A strong commitment to problem-solving and a keen interest in technology.

- Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.

- Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company. 

It would be really great (but not a deal-breaker) if you had:

- Experience supporting  Ruby on Rails, GQL, React applications in a production environment

- Experience with security, scalability and observability

- Kubernetes experience (we are moving the team in that direction) 

- Experience managing networking, DNS, and domain infrastructure, including tools such as Cloudflare.

Hiring Process:

- An interview with a Talent team member (45 mins)

- A Hiring Manager Interview (60 mins)

- A take-home challenge with a follow-up Functional Interview (90 mins)

- A Senior Leadership Interview (30 mins)

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation:

At Jobber, we believe that compens

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