Senior Seller Success Specialist (Senior eComm Account Manager)

About this role

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary

We are seeking a dynamic and detail oriented Senior Seller Success Specialist (official title: Senior Seller Success Specialist II) for our Los Angeles based corporate office. Your primary responsibility is to manage and grow relationships with SHEIN Marketplace selling partners. You will be responsible for identifying opportunities, driving growth, and optimizing the performance of SHEIN's US sellers on the SHEIN Marketplace.

Job Responsibilities

• Account Management: Develop and maintain relationships with US sellers who are selling on the SHEIN Marketplace platform. Manage seller performance, product listings, and pricing to ensure that seller metrics meet or exceed SHEIN's requirements.

• Sales Growth: Drive growth for SHEIN's international sellers through developing new product opportunities, creating targeted marketing campaigns, and optimizing product listings. Identify areas for growth and implement strategies to increase seller sales.

• Cross-functional Collaboration: Work cross-functionally with internal teams such as product, marketing, and finance to ensure that US sellers are successful on the SHEIN Marketplace. Collaborate with teams to identify and implement strategies to increase seller performance and grow sales.

• Analyze Seller Data: Analyze data on seller performance, market trends, and customer feedback to identify areas for improvement and make data-driven decisions. Use data to develop insights that will help SHEIN Marketplace sellers to improve their product offerings and marketing strategies.

• Customer Service: Work with US sellers to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner. Work with customer service teams to resolve issues with orders, returns, and shipping, and to provide feedback to sellers on customer satisfaction.

Job Requirements

• Bachelor's degree in business, marketing, or a related field is preferred.

• 3+ years of account management experience, preferably in e-commerce.

• Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.

• Ability to work effectively in a fast-paced environment.

Benefits and Perks

• Bonus eligible

• Healthcare (medical, dental, vision, prescription drugs)

• Health Savings Account with Employer Funding

• Flexible Spending Accounts (Healthcare and Dependent care)

• Company-Paid Basic Life/AD&D insurance

• Company-Paid Short-Term and Long-Term Disability

• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

• Employee Assistance Program

• Business Travel Accident Insurance

• 401(k) Savings Plan with discretionary company match and access to a financial advisor

• Vacation, paid holidays, floating holiday and sick days

• Employee discounts

• Free weekly catered lunch

• Dog-friendly office (available at select locations)

• Free gym access (available at select locations)

• Free swag giveaways

• Annual Holiday Party

• Invitations to pop-ups and other company events

• Complimentary daily office snacks and beverages

#LI-YC1 Pay Range $72,800 — $119,600 USD

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