Senior Scrum Master (Remote)

About this role

Who We Are Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do First American Trust is seeking an experienced Senior Scrum Master to help agile teams deliver meaningful business outcomes through effective Lean-Agile practices.

The Senior Scrum Master is a senior agile practitioner who serves as a servant leader, coach, facilitator, and change agent. This role helps teams improve effectiveness, delivery flow, transparency, and predictability while supporting First American Trust’s business agility roadmap.

The Senior Scrum Master works closely with Product Owners, delivery teams, leaders, stakeholders, Release Train Engineer and other Senior Scrum Masters to strengthen Agile practices, remove systemic barriers, and improve how work moves from concept to customer value.

What You'll Do:

• Facilitate and drive effective Scrum and Agile events, including daily   s ync , backlog refinement,   iteration   planning,   iteration   reviews, and retrospectives.

• Ensure events are purposeful, well prepared, inclusive, and result in clear decisions, actions, or improvement commitments.  

• Coach teams in Scrum, Kanban, Lean-Agile principles, self- organization , collaboration, continuous improvement, and effective delivery practices.  

• Build a safe, trusting, and inclusive team environment where concerns can be raised openly and addressed through problem solving.  

• Partner with Product Owners to improve backlog health, prioritization, refinement, sprint readiness,   PI Planning readiness   and alignment to customer and business outcomes.  

• Help teams   establish   meaningful sprint goals and improve delivery predictability, quality, flow, and accountability.  

• Independently   identify , understand, track, escalate, and help remove impediments, risks, dependencies, and organizational barriers.  

• Lead structured problem-solving conversations that help teams and stakeholders address the causes   of delivery challenges.  

• Protect the team from unnecessary interruptions while   maintaining   appropriate transparency   with stakeholders and leadership.  

• Use Jira and other Agile tools to   maintain   accurate   delivery information and communicate relevant metrics, trends, risks, dependencies, and progress.  

• Use   delivery   metrics to support transparency, learning, and improvement rather than individual performance evaluation.  

• Facilitate retrospectives that produce meaningful, documented improvement actions and   coach team to   follow through on those commitments.  

• Coordinate with engineering leaders, managers, architects, business partners, and other Scrum Masters to resolve cross-team challenges.  

• Represent the team in   Coach Sync , ART Sync, and other   ART -level coordination events.  

• Help teams prepare for and   participate   effectively in PI Planning, including readiness, planning inputs,   objectives , dependencies, risks, and commitments.  

• Collaborate with other Senior Scrum Masters and Agile practitioners to share effective practices, lessons learned, facilitation techniques, and approaches for improving team and organizational agility.  

• Contribute to the Lean-Agile Office’s business agility roadmap and the continued evolution of First American Trust’s Agile operating model.  

• Demonstrate servant leadership, situational   awareness, emotional   intell igence   adaptability, and   a growth   mindset.  

What You'll Bring:

• 5-7   years of experience applying Scrum and Agile methods   as scrum master of an agile software delivery team.

• Prefer 1-2 years of experience in the Scaled Agile Framewor k.

• Experience coaching   Agile   teams across different team sizes, levels of maturity, and delivery contexts.  

• Strong knowledge of Scrum, Kanban, Lean-Agile principles, and continuous improvement practices.  

• Demonstrated ability to lead Scrum events and create environments that promote participation, accountability, transparency, and psychological safety.  

• Experience coaching teams and Product Owners on Agile practices, backlog health, collaboration, and delivery effectiveness.  

• Demonstrated ability to   identify , escalate, and resolve impediments, delivery risks, dependencies, and organizational barriers.  

• Strong understanding of backlog management, prioritization, refinement, sprint planning, sprint goals, and outcome-based delivery.  

• Moderate to   expert-level experience with Jira or comparable Agile delivery tools.  

• Exceptional written and verbal communication skills, including the ability to communicate clearly with technical and nontechnical audiences and senior leadership.  

• Strong facilitation, conflict-resolution, negotiation,   stakeholder-management , and problem-solving skills.  

• Ability to influence without formal authority and work effectively in a cross-functional, fast-moving environment.  

• Certified ScrumMaster   or   SAFe   Advanced Scrum Master certification   is   required .  

• Bachelor’s   d egree in

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