Senior RevOps Administrator

About this role

COMPANY OVERVIEW

LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies — including Adobe, Spotify, Warner Bros, and Paramount — and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia.

REASONS TO JOIN LUCIDLINK:

- Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

- Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

- Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

- Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

- Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

ROLE OVERVIEW

LucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel. Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore.

As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack. This is not a ticket queue or a maintenance role. It is a builder opportunity: assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales.

You will work directly with our VP of Revenue Operations and partner closely with IT -- getting the space and trust to operate autonomously while having a clear escalation path for anything that crosses into engineering territory.

KEY RESPONSIBILITIES

- Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself

- Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding

- Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover

- Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence

- Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership

- Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through

- Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies

- Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship

REQUIRED QUALIFICATIONS

- 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure)

- Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment

- Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering

- Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process

- Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out

- Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners

PREFERRED EXPERIENCE

- Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role

- Background in Business Systems or I

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