Senior QA Analyst, Secure Remote Access

About this role

Keeper Security is hiring a Senior QA Analyst to join our Keeper Connection Manager team and help ensure the quality, reliability and security of our secure remote access capabilities. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver secure, reliable remote access experiences for enterprise customers worldwide.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

As a Senior QA Analyst on the Keeper Connection Manager team, you will be responsible for validating secure remote access workflows across applications, infrastructure and enterprise environments. KCM enables privileged, credential-free access to remote systems using protocols such as SSH, RDP and VNC. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing. You will work closely with Software Engineering, DevOps and Product teams to identify defects, validate new features and ensure KCM remains secure, reliable and performant across complex deployment scenarios.

Responsibilities

• Design and execute test plans for Keeper Connection Manager features and secure remote access workflows

• Perform functional, integration, regression, system and exploratory testing across KCM components

• Validate remote access workflows using protocols such as SSH, RDP and VNC

• Test KCM behavior across different operating systems, network conditions and enterprise environments

• Validate authentication, authorization, session management, access controls and encrypted communication workflows

• Reproduce, document and track defects with clear technical detail, logs and steps to reproduce

• Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, performance and system behavior

• Validate new KCM integrations and deployment configurations across cloud and on-premises environments

• Build and maintain test cases, regression suites and QA documentation to improve release confidence

• Participate in sprint planning, requirement reviews and release validation activities

• Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting, defect analysis and documentation

Requirements

• 5+ years of experience in software quality assurance, QA analysis or a related testing role

• Experience testing complex enterprise software, infrastructure products or security-sensitive applications

• Strong understanding of networking concepts and client-server communication

• Hands-on experience testing protocols such as SSH, RDP, VNC, database protocols (MySQL, PostgreSQL, SQL Server), or Kubernetes remote access

• Experience with functional, integration, regression and system-level testing

• Strong troubleshooting skills, including the ability to analyze logs, reproduce complex defects and isolate root causes

• Experience testing across Windows, Linux and/or macOS environments

• Familiarity with cloud environments, virtualization and DevOps workflows

• Experience working with APIs, databases or backend services as part of end-to-end testing

• Strong understanding of authentication, authorization and secure access concepts

• Experience using defect tracking and test management tools such as Jira, TestRail or similar

• Ability to work closely with Engineering and Product teams in an Agile development environment

• Ability and willingness to use AI-assisted tools effectively to improve test development, analysis, troubleshooting and documentation

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience

• Due to this role’s involvement in GovCloud, qualified candidates must be a U.S. Person, defined as a U.S. citizen or lawful permanent resident

Preferred Qualifications

• Experience testing privileged access management, secure remote access or cybersecurity products

• Experience with network troubleshooting tools and packet analysis

• Familiarity with automated testing or scripting using Python, JavaScript or similar languages

• Experience testing performance, reliability or high-availability scenarios

• Familiarity with Docker, Kubernetes or containerized environments

• Experience testing enterprise deployments involving proxies, firewalls, VPNs or restricted networks

• Familiarity with Remote Browser Isolation or secure web gateway technologies

• Familiarity with Apache Guacamole or KCM's underlying gateway architecture

• Experience testing PIV/CAC smart card authentication or federal identity standards

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

• Voluntary Short/Long Term Disability Insurance

• 401K (Roth/Traditional)

• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

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