Senior Program & Portfolio Manager

About this role

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

In This Role

The Program and Portfolio Manager will support operational excellence for a global customer success and business solutions organization. This individual will establish consistent project and portfolio management practices, provide hands-on support to initiative leaders, and maintain a clear, integrated view of priorities, milestones, deliverables, dependencies, risks, and decisions.

In this role, you will build structure in a complex, cross-functional environment by implementing standardized planning and governance processes, managing portfolio intake and prioritization, and producing reliable, leadership-ready reporting. You will partner with senior leaders, program owners, functional stakeholders, and technology teams to improve delivery predictability, surface blockers early, and ensure that initiatives remain aligned with organizational priorities.

You will also use productivity, reporting, and AI-enabled analysis tools to streamline status consolidation, identify trends, and develop decision-ready executive narratives. Success in this role will be measured by the reliability of portfolio reporting, adoption of standardized project practices, improved milestone performance, timely resolution of risks and dependencies, and stakeholder satisfaction.

Responsibilities

• Design, implement, and manage an end-to-end intake and triage process for program and portfolio requests, including submission channels, required information, routing, prioritization criteria, and backlog visibility.

• Facilitate recurring portfolio prioritization discussions with leaders and stakeholders to clarify objectives, confirm scope and ownership, assess capacity, and determine sequencing.

• Develop and maintain standardized project-management artifacts, including project charters, success criteria, work-back plans, milestones, RACIs, communication plans, RAID logs, and change-control documentation.

• Build and maintain integrated project and portfolio plans covering deliverables, dependencies, critical-path activities, risks, issues, assumptions, decisions, and mitigation actions.

• Provide day-to-day program and project management support to initiative owners, including meeting facilitation, action tracking, decision documentation, stakeholder communication, and follow-up.

• Establish and manage governance rhythms, including portfolio reviews, project health reviews, leadership updates, planning checkpoints, and recurring status cadences.

• Produce weekly and monthly portfolio reporting that clearly communicates progress against plan, initiative health, milestone performance, risks, dependencies, trade-offs, and leadership asks.

• Develop leadership-ready scorecards, executive narratives, decision briefs, presentations, and progress updates using consistent definitions and validated information.

• Maintain portfolio-level RAID and dependency views, identify emerging trends and cross-functional blockers, and coordinate mitigations and escalation paths.

• Support annual and in-year planning by consolidating priorities, aligning timelines, identifying interdependencies, and establishing measurement baselines.

• Conduct ad hoc portfolio analysis, including capacity assessments, scenario evaluations, prioritization trade-offs, and decision-support recommendations.

• Maintain reporting trackers, dashboards, templates, documentation repositories, and other portfolio-management tools.

• Use Excel, dashboarding platforms, collaboration tools, and AI-enabled productivity solutions to accelerate reporting and insight generation while validating outputs and documenting methodologies.

• Create and maintain a program-management playbook containing templates, standard operating procedures, governance guidance, definitions, and onboarding resources.

• Coach initiative owners and contributors on project-management standards, reporting expectations, and governance practices.

• Facilitate retrospectives and recommend improvements to governance, reporting, automation, documentation, and operating rhythms.

• Promote consistent terminology, reporting standards, and documentation practices across initiatives and stakeholder groups.

Required Qualifications

• Five or more years of experience in program management, project management, portfolio management, business operations, or a related discipline.

• Demonstrated experience ma

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