Senior Program Manager, Safety, Health & Wellness

About this role

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background: IRC Arizona operates Health, Safety, and Wellness programming across both the Phoenix and Tucson offices, addressing the health, safety, and stabilization needs of refugees, asylees, survivors of trafficking and torture, and other vulnerable populations. The Health Program addresses vulnerable populations' health needs through medical case management, health education, and public health interventions, working in collaboration with the healthcare sector, public health authorities, medical providers, facilities, universities, and community agencies. The Safety & Wellness Department provides therapeutic services, asylum casework, survivor support, anti-trafficking and victim services, and case management for individuals with acute safety and stabilization needs.

As IRC Arizona continues to rebuild and adapt to changing refugee arrivals, an uncertain federal funding environment, and evolving community needs, there is a growing need for statewide coordination across these programs. Rather than operating independently across Phoenix and Tucson, IRC Arizona can strengthen its statewide impact through a unified Safety, Health, and Wellness strategy that aligns resources, expands partnerships, builds staff capacity, and improves outcomes for clients and communities in both offices.

Job Overview: The Senior Program Manager for Safety, Health & Wellness provides unified, statewide program oversight, staff supervision, partnership development, and grant maintenance for IRC Arizona's Health and Safety & Wellness programs across both Phoenix and Tucson. This position maintains service provision and contract compliance for Therapeutic Services, Asylum Casework, Survivors of Torture, Anti-Trafficking and Victim Services, the Arizona Asylum Network, Preferred Communities, medical case management (Program Initial Resettlement, Matching Grant, and Refugee Support Services), and public health and health literacy programming. This position builds a shared statewide strategy that strengthens program quality, expands partnerships and diversified funding, and coordinates growth and shared learning across both offices, while preserving the ability of each office to respond to its community's distinct needs.

Major Responsibilities: Statewide Strategy & Coordination • Serve as IRC Arizona's statewide point of coordination for Health and Safety & Wellness programming, aligning strategy, tools, and resources across Phoenix and Tucson without centralizing day-to-day office operations.

• Identify statewide and office-specific program priorities and support leadership in decisions about program investment, expansion, consolidation, or redesign.

• Create a shared framework for collaboration and shared program standards that promote consistency and quality while preserving local flexibility.

• Build and disseminate knowledge and analysis of local and national public health, safety, and wellness trends that affect IRC clients; act as IRC Arizona's subject matter expert on these issues.

Program Oversight & Quality • Oversee Health and Safety & Wellness program staff in a manner that supports the exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.

• Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities across both offices.

• Implement, monitor, and provide ongoing training on a trauma-informed service model for Health and Safety & Wellness staff.

• Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner across all programs.

• Monitor provision of services through regular and systematic file reviews, client interviews, and field visits to ensure compliance with donor requirements and delivery of quality services.

• Track budgets, program expenditures, and activities across programs; ensure donor deliverables are met; compile data and draft reports as required by donor and agency specifications.

Program Development & Community Expansion • Support the development of new and expanded programming, including intensive case management, anti-human trafficking and survivor support services, behavioral health and psychosocial support, chronic disease prevention, maternal and child health, healthcare navigation, community health worker initiatives, and health education.

• Identify key stakeholders, partners, resources, donors, and volunteers to support program growth.

• Assess opportunities to responsibly adapt or expand select services to broader underserved populations whose needs overlap with those of IRC's existing clients, consistent with IRC's mission, policies, and operational capacity.

• Coordinate with other IRC teams to create multi-disciplinary approaches to services that facilitate the best possible client outcomes.

Partnership & Funding Development • Build and maintain statewide relationships with state and local health agencies, FQHCs, hospital systems, universities, Medicaid health plans, behavioral health providers, law enforcement, community organizations, and philanthropic partners

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