Senior Product Specialist

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

Reporting to the Head of Asset Manager Relationships within the Investment Solutions Group, the Senior Product Specialist will be the operations manager for Merrill's asset manager data program. The role is responsible for the product strategy, implementation, governance, and ongoing management of subscription-based data offerings that help asset managers leverage data-driven insights to support business development and decision-making.

This individual will partner across Investment Solutions Group, Technology, Operations, Finance, Legal, Compliance, and Risk, while working directly with asset managers to drive adoption, gather feedback, enhance product capabilities, and support business growth. In addition to managing operations of the program, the role will help Identify opportunities to enhance reporting, analytics, and business intelligence capabilities through the use of data, automation, AI-enabled tools, and emerging technologies to improve decision-making and operational efficiency.

The ideal candidate combines strong business acumen, analytical capabilities, and technical curiosity with exceptional organizational and execution skills. They are comfortable balancing strategic thinking with hands-on delivery, building relationships across internal and external stakeholders, and leveraging modern analytics and AI-enabled tools to drive measurable business outcomes.

Responsibilities: • Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners • Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business • Engages with key stakeholders, partners, and business leadership to deliver on business objectives • Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes • Develops strategic and tactical plans to drive progress towards business goals and objectives • Serves as the operations manager for the Asset Manager Data Program, leading strategy, implementation, and ongoing management to achieve strategic, financial, and operational objectives. • Develops and executes the product roadmap, including enhancements to data offerings, analytics, reporting capabilities, and subscription packages. • Partners directly with asset managers and senior relationship managers to drive adoption, strengthen engagement, gather feedback, and ensure alignment between product capabilities and asset manager needs. • Develops and oversees onboarding, servicing, and support models to deliver a best-in-class experience for participating asset managers. • Serves as the primary business owner for the third-party vendor relationship, overseeing service delivery, platform and control enhancements, entitlement controls, SLA performance, and issue resolution. • Partners with Finance, Technology and Operations teams to implement and maintain data integrations, billing infrastructure, reporting capabilities, and operational support processes. • Establishes and maintains governance frameworks covering data usage, data quality controls, access controls, contractual obligations, entitlements, and oversight routines. • Collaborates with Legal, Compliance, Risk, Supervision, and Governance teams to ensure adherence to regulatory, contractual, and enterprise policy requirements, as well as to maintain SPIs, supervisory procedures, risk metrics, and governance forums. • Manages the product P&L, including revenue forecasting, adoption metrics, expense management, vendor costs, and profitability analysis. • Coordinates audits, risk assessments, implementation reviews, and governance activities to ensure the program operates effectively and within risk appetite. • Drives continuous improvement through post-launch evaluations, business intelligence, and the use of data, automation, AI-enabled tools, and emerging technologies to enhance decision-making, operational efficiency, and program performance.

​ Required Qualification

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