Senior Product Manager-Restaurant & Team Member Products

About this role

As a Senior Product Manager, Restaurant & Team Member Products, you will lead the strategy, discovery, and execution of a restaurant value stream and the ecosystem of capabilities that support it. This role   is responsible for   identifying   opportunities, defining   strategy , prioritizing investments, and delivering outcomes that improve restaurant operations, team member experiences, and business performance across Inspire Brands.  

Unlike traditional product management roles that focus on a single application or product, this position owns a business capability or value stream and is accountable for the outcomes it delivers. Your scope may include internally developed solutions, third-party platforms, integrations, operational workflows, data, and emerging technologies that collectively enable restaurant operations.  

Working closely with Operations, Brand partners, Engineering, Product Design, PMO, Architecture, Data & Analytics, Security, and external vendors, you will define vision,   establish   outcome-based roadmaps, align stakeholders around priorities, and ensure investments create measurable value. Success in this role requires a balance of strategic thinking, customer empathy, operational understanding, technical acumen, and disciplined execution.  

Customer Obsession & Product Thinking:   Demonstrates   a deep commitment to understanding operators, franchisees, and restaurant team members.   Uses   evidence, discovery, and experimentation to   identify   opportunities and   validate   solutions. Focuses on solving customer problems and achieving measurable outcomes rather than simply delivering features.   Responsibilities  

Own a Restaurant Value Stream  

Serve as the product leader for a defined restaurant business capability or value stream. Develop a deep understanding of operational workflows, customer needs, pain points, opportunities, and strategic   objectives . Act as the primary point of accountability for the outcomes, health, and evolution of the value stream.  

Define Strategy and Roadmaps  

Establish   a clear vision   and outcome-based roadmap that aligns business   objectives , customer needs, operational priorities, and technical capabilities. Continuously evaluate investment opportunities and make prioritization decisions based on value, risk, effort, and strategic alignment.  

Identify   Investment Opportunities and Build Business Cases  

Proactively   identify   value opportunities across the assigned value stream and translate the strongest opportunities into compelling business cases for funding consideration. Lead the development of investment narratives that clearly define the opportunity, customer and business value, financial and operational impact, cost and effort assumptions, risks, dependencies, success metrics, and recommended sequencing.  

Lead Product Discovery  

Partner with restaurant operators, franchisees, team members, and stakeholders to uncover problems,   validate   opportunities, and   identify   meaningful solutions. Leverage restaurant visits, observation, research, customer feedback, process analysis, and data to inform decision-making and guide investment priorities.  

Manage a Capability Ecosystem  

Evaluate, enhance, and   optimize   the collection of solutions that support your value stream, including internally developed applications, third-party platforms, integrations, workflows, and vendor partnerships. Make recommendations   regarding   build, buy, integrate,   optimize , or retire decisions based on business value and long-term strategy.  

Drive Cross-Functional Execution  

Collaborate closely with Engineering, Product Design, Architecture, Security, Data & Analytics, PMO, Operations, Brand teams, and external partners to deliver high-quality solutions. Build alignment, navigate competing priorities, and ensure successful execution across a complex stakeholder landscape.  

Define and Measure Outcomes  

Establish KPIs and success metrics that measure customer value, operational performance, adoption, and business impact. Monitor results,   identify   opportunities for improvement, and drive continuous optimization based on data and feedback.  

Lead Through Influence  

Influence decision-making across business and technology teams without formal authority. Communicate effectively with stakeholders at all levels,   facilitate   tradeoff discussions, and build alignment around priorities and strategic direction.  

Education and Experience Qualifications  

Minimum  

• Bachelor's Degree in Business , Computer Science, Engineering, Information Systems, or   a related field .  

Preferred  

• Bachelor's or Graduate Degree in Business, Computer Science, Engineering, or   a related   discipline.  

Experience  

• 5+ years of product management experience leading software, technology, or operational products and capabilities.  

• Experience owning product strategy, roadmaps, prioritization, and delivery from concept through implementation and optimization.  

• Demonstrated success partnering with both business and technology teams to achieve measurable business outcomes.  

• Experience   operating   in Agile product development environments.  

• Strong understanding of customer discovery, requirements development, experimentation, and outcome measurement.  

• Experience evaluating and managing third-party technology solutions and vendor relationships preferred.  

• Experience within restaurant, hospitality, retail, workforce management, or other multi-unit operational environments preferred.  

• Proven ability to influence stakeholders and drive alignment across cross-functional teams.  

Required Knowledge, Skills, and Abilities  

• Strong understanding of product management principles, practices, frameworks, and methodologies.  

• Deep knowledge of the end-to-end product lifecycle including opportunity identification, discovery, validation, delivery, launch, adoption, measurement, and optimizat

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