Senior Product Manager, Product Services & Integrations

About this role

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Senior Product Manager, Product Services, plays a key role in defining and delivering customer-driven enhancements, fintech integrations, and implementation commitments across Alkami’s Digital Banking platform. Operating within a fast-paced Product Services environment, this role partners directly with Financial Institutions, sales teams, third-party vendors, and engineering teams to evaluate opportunities, define solutions, and drive successful delivery of client and prospect commitments.

Working within established Product Services processes and delivery frameworks, you are responsible for translating business needs into clear product and technical requirements, managing priorities across a diverse portfolio of initiatives, and driving execution from discovery through delivery. Unlike traditional product management roles focused on strategic product roadmaps, this role is centered on customer-requested enhancements, third-party integrations, implementation commitments, and delivery of solutions that support customer success and business growth.

Success in this role requires strong technical acumen, customer engagement skills, and a broad understanding of the digital banking ecosystem. You will work across multiple product areas and fintech partners, collaborating with clients, vendors, and engineering teams to remove blockers, accelerate decision-making, and deliver high-quality solutions. The ideal candidate demonstrates strong ownership, urgency, and accountability, consistently driving customer commitments to successful outcomes in a high-velocity environment.

 Essential Duties & Responsibilities

• Evaluate and define customer-requested enhancements, fintech integrations, and sales commitments, partnering with clients, vendors, sales teams, and internal stakeholders to determine scope, feasibility, technical approach, and business value.

• Lead end-to-end delivery of Product Services initiatives, from requirements gathering and solution definition through development, testing, implementation, and launch.

• Drive delivery velocity by maintaining momentum across customer, vendor, and engineering stakeholders, ensuring decisions are made quickly and execution remains focused on customer commitments.

• Demonstrate strong ownership and accountability for customer commitments, proactively driving alignment, resolving ambiguity, escalating issues when necessary, and ensuring successful outcomes.

• Manage and prioritize a portfolio of client commitments, sales gap commitments, and strategic product support initiatives, balancing customer needs, contractual obligations, business priorities, and engineering capacity.

• Identify, communicate, and proactively remove delivery blockers related to vendor readiness, environment setup, test data availability, technical specifications, integration dependencies, and implementation processes.

• Serve as the product lead for customer-facing integrations involving APIs, single sign-on (SSO), eDocs, check images, Remote Deposit Capture (RDC), authentication providers, and other third-party fintech solutions.

• Partner closely with engineering teams to translate business requirements into clear functional and technical requirements, ensuring successful execution and delivery quality.

• Work directly with Financial Institutions, fintech partners, and third-party technology vendors to gather requirements, validate technical capabilities, resolve implementation challenges, and drive rapid decision-making throughout the delivery lifecycle.

• Collaborate with strategic product teams to support delivery of customer commitments and provide product expertise across a broad range of digital banking capabilities and integrations.

• Communicate project status, risks, dependencies, and recommendations to customers, sales teams, leadership, and cross-functional stakeholders to ensure alignment and informed decision-making.

• Maintain a strong understanding of Alkami’s Digital Banking ecosystem, integration patterns, fintech partner landscape, and implementation best practices to support effective solution design and delivery decisions.

• Continuously improve Product Services processes, integration delivery practices, and implementation approaches to improve speed, predictability, and customer outcomes.

Recommended Experience & Education

Minimum Years of Experience 5–8 years of experience in Product Management, Product Services, Professional Services, Solutions Consulting, Technical Account Management, Implementation Management, Business Analysis, or a closely related customer-facing software delivery role.

Candidates should demonstrate experience: • Operating in fast-paced, customer-facing delivery environments where execution, urg

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