Senior Product Manager, Jobs

About this role

ARE YOU A DYNAMIC PRODUCT MANAGER WITH A PASSION FOR IMPACTING SMALL BUSINESSES?

Then Jobber might be the place for you! We’re looking for a Senior Product Manager to be part of our Operations (Jobs) teams.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The “Operations” group is one of the fastest-growing parts of Jobber, and a strategic priority for us as a company. We own our customer’s core “Doing Work” workflows and believe we have the ability to supercharge their businesses, helping them achieve their goals and ultimately, better their lives. Whether it be growing their company’s revenue, employing more people and making a real difference in their community, or simply having time back in their schedule to enjoy time with family, Jobber’s Operations teams are positioned to make a life changing impact on our customers.

The Jobs team is the front door to Jobber’s Operation vision. We empower home service pros to confidently plan & complete work by giving them fast, flexible, and professional tools to orchestrate, track and manage their job workflows. The work is both technically and conceptually challenging, touching nearly every surface of the product, and is central to helping pros grow their revenue and profits.

The role:

Reporting to the Senior Director of Product Management, the Senior Product Manager will lead the product strategy and execution for Jobber’s Jobs team. You will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives. You will collaborate with cross-functional teams to help guide the success of the product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success. You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower small businesses.

The Senior Product Manager will:

- Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes.

- Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals.

- Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience.

- Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process.

- Define and execute the roadmap, balancing short-term wins with long-term innovation.

- Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.

- Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs.

- Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved.

To be successful, you should have:

- Proven product management experience at a Senior level in a Saas environment.

- Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities.

- Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions.

- Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s greater objectives.

- Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes.

- Comfortability with ambiguity, and the ability to manage both confidence in decision making, with the humility necessary to try things and get them wrong.

- Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement.

- Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals.

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchene

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