Senior Product Manager, AI Agents

About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we're building Healthcare That Remembers.

We are creating one continuous conversation for every patient, across every modality: call, text, and message. An AI agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that context from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

What began as the first voice AI agent to schedule a specialty appointment has become a platform spanning scheduling, intake, referrals, document processing, medication refills, eligibility verification, lab requests, and payments. That expansion has been powered by more than 190 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways, creating the largest proprietary specialty dataset in healthcare.

Since launching the first AI agent to answer a patient phone call in 2023, Assort has helped healthcare organizations dramatically reduce hold times, automate administrative work, and improve access to care for millions of patients.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 20x in the last 15 months.

Backed by Menlo Ventures, Lightspeed, First Round, and other leading investors, Assort has raised more than $222 million, including a recent $120 million Series C. We were named to the 2026 Enterprise Tech 30 as the only healthcare AI company on the list and to the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

Healthcare spends over $1.1 trillion every year on administrative work instead of patient care. We believe AI can change that. The problem is enormous, the timing is right, and we are building the team to solve it.

If you want to help build the system that hundreds of millions of people will rely on to access care, we'd love to meet you.

ABOUT US

At Assort Health, we build AI-powered systems that help healthcare organizations deliver faster, clearer, and more human patient experiences. Our AI agents operate directly within real clinical workflows, reducing operational burden and improving access to care at scale.

We focus on solving high-impact problems in healthcare operations—designing production-grade AI that clinicians and patients rely on every day. You’ll work closely with engineering, design, sales, and operations to lead new AI products from concept to launch, shaping how intelligent agents reason, act, and collaborate in complex healthcare environments.

WHAT YOU’LL DO

LEAD DEVELOPMENT OF HIGH-PERFORMANCE AI AGENTS

As a Senior or Principal Product Manager for AI Agents, you’ll partner with engineering, design, and customers to build production-grade AI systems that manage high-volume, high-complexity interactions. You’ll be responsible for taking agents from concept to launch and continuously improving them as new business needs emerge. You will scope out new products and surface area end to end, leading the charge on new product workstreams 0→1. You’ll work directly with the CEO on a small yet quickly growing product team. Your work will directly improve healthcare access and the lives of both patients and providers.

WORK DIRECTLY WITH CUSTOMERS

You will engage deeply with customers: across technical, operational, and executive teams, to:

- Understand workflows, requirements, and bottlenecks

- Design and present demos that showcase our capabilities

- Collaborate with technical stakeholders to solve integration challenges

- Tailor and refine agents so they align with real business processes

- Serve as a strategic advisor, helping customers shape long-term AI strategies

- Build strong, trusted relationships across customer organizations

INFLUENCE THE PRODUCT ROADMAP

You’ll work with cross-functional partners to define requirements, prioritize features, and translate customer needs into actionable engineering work. You’ll help ensure we’re building the right capabilities at the right time to support our next phase of product growth: moving beyond just answering the phone.

We are launching proactive, agentic campaigns to close care gaps—reaching out to patients to schedule things like annual physicals and flu shots rather than waiting for them to react to health needs. We are also deploying Agent Memory to ensure every conversation feels personal. Our system uses past interactions to predict a patient’s needs: remembering if they prefer Spanish, adjusting speaking speed, or modulating voice tone to be more empathetic based on context.

But modern patient access isn’t just about voice. We are meeting patients where they are by expanding into chatbots and two-way texting. We are also fixing hidden friction in the background with our new referral orchestration and document processing platforms, ensuring that critical data is ingested automatically so patients get the care they need faster.

WHAT YOU BRING

- 3+ years developing and shipping technical products

- Previous experience as a Product Manager or equivalent role

- Ability to craft compelling narratives for customers, including executives

- Strong communication skills with both technical and non-technical audiences

- Familiarity with modern AI technologies and how they apply to real-world problems

- Bachelor’s degree in a technical field (or equivalent practical experience)

BONUS SKILLS

- Experience building or deploying AI agents or LLM-powere

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