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Senior Product Integration Engineer, Dropbox

Flyzipline

South San Francisco, California, USonsite

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About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline builds and operates autonomous delivery systems that move critical goods reliably and safely. Dropbox is our customer-facing package-loading product that integrates mechatronics, sensors, electronics, access control, user interaction, firmware, autonomy interfaces, and environmental protection so untrained users can hand off packages to our drones.

Every partner site is different. Window dimensions, building geometry, awnings, utilities, traffic, pedestrian access, permitting constraints, employee workflows, and delivery volume all affect how Dropbox can be configured and operated. Product behavior must account for these real-world constraints without creating an unmanageable number of hardware variants or site-specific exceptions.

As a Senior Product Integration Engineer, you will be the technical bridge between partners, Product, Hardware, Firmware, Systems, Safety, and Deployments. You will convert partner workflows and building conditions into clear product requirements, configuration rules, interface definitions, and product behaviors.

You will work directly with partners during site exploration and pilots, define what must be true for Dropbox to integrate successfully, and provide Deployment teams with the information required to survey, design, install, commission, and support sites. You will also work closely with Firmware to define state machines, interlocks, fault responses, recovery behavior, configuration parameters, and telemetry.

This is a hands-on individual-contributor role for someone who can move between a partner’s kitchen or drive-through, a building drawing, a system state diagram, a safety analysis, and a firmware design review. Success means Dropbox behaves safely and predictably, meets throughput needs, and can be deployed repeatedly without site-specific engineering heroics.

What You'll Do

• Own technical product integration for Dropbox across partner workflows, building interfaces, product configuration, firmware behavior, and deployment readiness.

• Work directly with partners to understand employee workflows, peak operations, site-development practices, construction constraints, and operational priorities.

• Lead site fit studies using drawings, surveys, CAD envelopes, representative hardware, and on-site observations.

• Translate partner needs into product requirements without allowing individual requests to create unnecessary configurations or compromise the product architecture.

• Define supported site archetypes and configurations, including wall-adjacent, freestanding, indoor-loading, window-integrated, mirrored, high-throughput, and drive-through installations.

• Determine which partner scenarios are supported by the standard product, require an approved configuration, need a site modification, or should not be supported.

• Define building and site constraints such as rough openings, sill heights, wall thickness, ground conditions, structural interfaces, mast clearances, awnings, facade obstructions, drainage, utilities, vehicle envelopes, pedestrian zones, and service access.

• Develop and maintain authoritative partner-integration packages including space claims, keep-out volumes, interface drawings, window specifications, vendor cut sheets, utility requirements, configuration rules, and site acceptance criteria.

• Provide Deployment teams with survey requirements, installation inputs, configuration instructions, commissioning steps, and technical escalation criteria.

• Ensure mechanical installation, electrical connection, surveying, firmware configuration, and software commissioning are represented in one complete deployment workflow.

• Partner with Deployment Engineering to make installation and commissioning safe, repeatable, and executable without continuous support from the product-development team.

• Lead technical engagement for early partner pilots and use field observations to identify product, workflow, and configuration changes.

• Define the Dropbox concept of operations across loading, validation, waiting, droid approach, seating, handoff, recovery, service, and downtime.

• Work with Firmware engineers to develop clear, testable state machines and product behavior for nominal, degraded, and faulted operation.

• Define behavior for access control, window and vehicle interlocks, human presence, homing, interrupted motion, obstru

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