Senior PeopleSoft Campus Solutions Administrator

About this role

Department OPS ITS - Academic Systems Manager About the Department ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.   We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.   We support and enable faculty research and teaching with the effective use of technology.   We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.   We identify, manage, and mitigate the technology risks of the University. Job Summary The Senior PeopleSoft Campus Solutions Administrator will serve as part of a team that designs, administers, and manages the PeopleSoft application infrastructure in support of the Campus Solutions application, with responsibilities that include improving the effectiveness of application middleware tools and services, supporting PeopleSoft application middleware, and monitoring and effectively managing application performance. Additionally, this role assists application teams in the planning, development, and deployment of business applications, and consistently demonstrates a successful track record of quickly resolving issues and completing requests while maintaining systems in accordance with both service and University of Chicago expectations. Responsibilities • Provides strategic leadership and direction for the administration, installation, configuration, and lifecycle management of all PeopleSoft Campus Solutions environments. • Oversees planning and implementation of all application patches, and upgrades including PeopleTools and PUM images, ensuring enterprise alignment and minimizing downtime across all instances. • Directs and approves migration strategies for customizations and configuration changes between environments with a focus on risk mitigation and process improvement. • Leads environment refreshes, database cloning processes, and ensures robust data integrity standards. • Establishes, manages, and optimizes schedules for on-call and after-hours maintenance, ensuring service continuity and stakeholder satisfaction. • Develops, enforces, and continuously improves configuration management and automation standards for production, QA, and non-production environments. • Oversees nightly processing cycles and infrastructure management, ensuring operational excellence within rotational on-call frameworks. • Champions adherence to ITIL, institutional change management, and governance protocols. • Initiates and maintains comprehensive system and process documentation, promoting knowledge sharing and audit readiness. • Owns accountability for the overall health, performance, and high availability of the application portfolio. • Designs and implements proactive monitoring solutions; analyzes system logs and metrics to predict, troubleshoot, and remediate performance bottlenecks, driving continuous optimization. • Provides expert tier-3 support and technical guidance to functional and support teams. • Architects, leads, and interprets application and infrastructure stress tests; manages escalations with third-party vendors and partners. • Optimizes PeopleSoft application, database, and server configurations, leading efforts to drive operational efficiencies.   • Serves as the primary escalation point and liaison for Oracle technical support, coordinating resolution of complex application performance, configuration, and upgrade challenges. • Co-leads application security strategy development with the Application Security Administrator; assures compliance with system access, data governance, and security frameworks. • Oversees cross-functional collaboration for scheduled and emergency support and maintenance activities with internal teams, including application development, infrastructure, database, storage, network, and identity management. • Leads AIS business continuity and disaster recovery planning, coordinating testing and plan updates in partnership with IT Services and institutional stakeholders. • ​Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices. • Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports. • Performs other related work as needed.

Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Certifications: ---

Preferred Qualifications

Education: • Bachelor’s degree in information technology or related field.

Experience: • Extensive experience with tools and alternatives for managing and maintaining and troubleshooting application integrations with PeopleSoft. • Leading application administration for complex enterprise-level business systems, such as student information systems like PeopleSoft Campus Solutions, human resource management systems, payroll systems, financial applications, or other institutional-critical platforms. • Executing advanced system administration duties, including end-to-end software installation, configuration, system integration, data integrity verification, data reconciliation, patch and upgrade management, and troubleshooting for enterprise applications. • Managing technical support operations for high-availability applications, ensuring minimal downtime, quick resolution of incidents, and effective escalation handling across teams. • Developing and documenting administration processes, automating routine tasks, and implementing best practices for scalability, compliance, and business continuity. • Background working in higher education environments.

Technical Skill

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