Senior People Partner

About this role

Job Description:

Who We  A re:  

We’re  C a rt.com, one of the  f a stest-growing  commerce en a blement comp a nies in the world. We provide the digit a l  a nd physic a l infr a structure th a t empowers thous a nds of le a ding B2C, B2B ,   a nd public sector org a niz a tions to unify commerce oper a tions from product discovery to product delivery.  

We’re   building tow a rd   a  world where commerce h a s no bounds. Our enterprise-gr a de softw a re, services ,   a nd  logistics  infr a structure, including our own network of omnich a nnel fulfillment  a nd distribution centers, en a ble merch a nts to n a vig a te  a n incre a singly complex oper a ting l a ndsc a pe  a nd drive efficient growth.  

Our go a l is to be the glob a l b a ckbone of commerce. To  a chi eve  it,  we’re  looking for ent rep reneuri a l, innov a tive ,   a nd determined te a mm a tes who  a re e a ger to help our growing b a se of customers simplify their commerce oper a tions  a nd se a mlessly re a ch their own customers, wher eve r they  a re.  Sound  like  you?   We’d  love to he a r from you.  

C a rt.com F a st F a cts:  

• 6,000+ customers worldwide  

• 1,600+ employees glob a lly  

• 17 w a rehouses n a tionwide, tot a ling over  10 million squ a re feet  of  sp a ce.  

• He a dqu a rtered in Houston, TX with intern a tion a l offices in Mexico  a nd Pol a nd  

Our v a lues:  

C a rt.com is building  a  comp a ny th a t is committed to living out these 6 core v a lues:  

• Be br a nd obsessed:  Our lives  a re sh a ped by the br a nds we inter a ct with d a ily. We obsess over the br a nds we serve,  a nd  a bout the things they c a re  a bout.  

• Think beyond the box:  “We’ve  a lw a ys done it th a t w a y” is not  a  phr a se uttered often  a t our office. We cre a te cre a tive solutions to complex problems.  

• Don’t  give up:  We le a rn from our ch a ll eng es  a nd see them for wh a t they  a re; gre a t building blocks to  a n  a m a zing br a nd story.  

• Spe a k up:  We communic a te cle a rly  a nd directly bec a use we c a re deeply. Communic a tion is the bedrock of our community.  

• Work together:   We’ve  built  a  te a m th a t prides itself on diversity of thought  a nd b a ckground. Coll a bor a tion is better  with  contr a st.  

• Remember to be hum a n:  We work h a rd, but we le a ve room for the people,  pl a ces,   a nd things th a t we love.  

Onsite:     This position is open to  a pplic a nts or individu a ls who  a re loc a ted in  or a round  D a ll a s,Tx   a re a   a nd   a ble to work  onsite.

  The Role:     

The Senior People P a rtner is  a  trusted  a dvisor  a nd str a tegic business p a rtner to our Distribution Center le a dership  te a ms . This role blends oper a tion a l execution   with str a tegic  people  p a rtnership—ensuring our sites  a re compli a nt,  eng a ged,  a nd high-performing.    

You’ll  p a rtner closely with the Region a l HR M a n a ger, Site Directors,  a nd bro a der People Te a m to support employee rel a tions, perform a nce m a n a gement, onbo a rding, compli a nce,  a nd le a dership co a ching.  You’ll   a lso pl a y  a  key role in process improvement  a nd knowledge en a blement through toolkits, pl a ybooks,  a nd tr a ining progr a ms for People P a rtners  a cross the network.  

Wh a t  You’ll  Do:  

People P a rtnering & Employee Experience  

• Serve  a s  a  trusted  a dvisor to Site Directors  a nd le a dership te a ms on  a ll people-rel a ted m a tters.  

• Le a d employee rel a tions investig a tions, disciplin a ry  a ctions,  a nd co a ching discussions with profession a lism  a nd compli a nce.  

• A n a ly ze site-l eve l  eng a geme nt   a nd turnover trends; recommend  a nd implement  a ction pl a ns to improve retention.  

• Support onbo a rding, new hire orient a tion,  a nd employee  eng a geme nt  progr a ms th a t reinforce   C a rt.com’s  v a lues  a nd culture.    

Multi-Site M a n a gement  

• Oversee  6  sites  a cross TX,  A Z,  C A  

• Oversee 250  Full Time  Employees  a nd Site Le a dership     

HR Oper a tions & Compli a nce  

• Ensure compli a nce with feder a l, st a te,  a nd loc a l l a bor l a ws,  m a int a ining  strong document a tion  a nd  rep ort ing pr a ctices.  

• Tr a ck, document,  a nd m a n a ge m a n d a t ory  tr a inings   a nd certific a tions (e.g., s a fety, h a r a ssment pr eve n t ion).  

• P a rtner with Leg a l  a nd Region a l HR to implement consistent compli a nce  a nd perform a nce pr a ctices  a cross sites.  

• M a int a in site-l eve l  a udit re a diness  a nd p a rticip a te in periodic intern a l reviews.    

T a lent M a n a gement & D eve lopment  

• Co a ch m a n a gers on perform a nce m a n a gement, go a l setting,  a nd feedb a ck best pr a ctices.  

• A dminister  a nd improve core HR progr a ms including compens a tion, le a ve, benefits,  a nd perform a nce reviews.  

• Support le a dership c a p a bility by m a n a ging “Workd a y 101 for Le a ders”  a nd cur a ting le a rning p a ths in Open Ses a me for m a n a gers  a nd individu a l contributors.  

• Le a d exit interviews  a nd  a n a ly ze turnover insights to  identify  pro a ctive retention str a tegies.    

Toolkit, SOP,  a nd Process D eve lopment  

• Build and  maintain  People Partner SOPs and toolkits (Workday,  Jazz WMS , Open Sesame, policy references).  

• Cre a te “C a rt Crew Toolkits” with how-to guides, videos,  a nd templ a tes for site-l eve l  

• Build  a nd  m a int a in   a n  a cquisition pl a ybook outlining key steps, documents,  a nd le a dership h a nd-off procedures for new fulfillment sites.  

• Cur a te le a rning p a ths in Open Ses a me for m a n a gers  a nd individu a l contributors (e.g., co a ching, t a lent d eve lopment)  

• M a n a ge Workd a y 101 for Le a ders    

Le a dership & Mentorship  

• Serve  a s  a  peer mentor  a nd “Tr a ining C a pt a in” for new People P a rtners

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