Senior People Operations Partner

About this role

The Opportunity

Otter.ai is looking for a Senior Human Resources Generalist to join our People team and help deliver an exceptional employee experience as we continue to grow and scale.

Reporting to the VP, People, this is a highly collaborative, hands-on role with broad exposure across the People function. You’ll own critical day-to-day HR operations while also helping build and improve the programs, processes, and systems that support our employees and the business.

This is a great opportunity for an experienced HR professional who enjoys variety, moves comfortably between strategy and execution, and wants to make a meaningful impact in a fast-paced environment. Your work will span people operations, employee experience, HR systems, benefits and payroll, compliance, talent acquisition, learning and development, and more.

Your Impact

• Deliver a high-touch, customer-first experience to employees, managers, and cross-functional partners

• Support the development, implementation, and continuous improvement of People programs, policies, and processes

• Own and execute a range of day-to-day People Operations activities, ensuring accuracy, consistency, and an excellent employee experience

• Partner with our PEO and internal stakeholders to support payroll, benefits, compensation administration, and other employee programs

• Manage employee leaves of absence, including coordination with employees, managers, our PEO, and applicable leave programs

• Support recruiting, pre-boarding, and new-hire readiness in partnership with Talent Acquisition and hiring managers

• Manage the background screening process and related pre-employment requirements

• Lead employee onboarding and offboarding processes, ensuring a thoughtful and seamless experience

• Maintain accurate employee records, documentation, and HR systems

• Support compliance with federal, state, and local employment requirements and help translate regulatory requirements into practical People processes

• Identify opportunities to simplify, automate, and improve how we operate as the company scales

• Contribute to broader People initiatives across employee experience, engagement, learning and development, and organizational effectiveness

We’re Looking for Someone Who

• Brings 5+ years of progressive HR experience across Human Resources, People Operations, and/or HR Business Partnership, ideally within a high-growth environment

• Has strong working knowledge of U.S. employment laws and HR compliance, with experience navigating requirements across multiple states

• Has exceptional attention to detail and a track record of executing accurately in areas where the details matter

• Thrives in a fast-paced environment and is comfortable balancing multiple priorities while adapting as business needs evolve

• Operates with a strong sense of ownership, sound judgment, and a bias for action

• Builds trusted relationships and collaborates effectively with employees, managers, executives, and cross-functional partners

• Has experience building, improving, and scaling People processes and programs rather than simply administering established ones

• Thinks critically about the employee experience and looks for ways to make People programs more effective, intuitive, and scalable

• Is comfortable rolling up their sleeves and moving fluidly between strategic projects and hands-on execution

• Brings curiosity, resourcefulness, and a continuous-improvement mindset to their work

About Otter.ai

We are in the business of shaping the future of work. Our mission is to make conversations more valuable.

With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.

Accessibility & Accommodations

Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary Range

Salary range: $155,000 to $185,000 USD per year.

This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.

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