Senior Partner Manager (Rocket Travel by Agoda)

About this role

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About Rocket Travel by Agoda

Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com . Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth .

We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.

As a Senior Partner Manager at Rocket Travel, you will:

• Take the lead in growing Rocket Travel's largest partnerships in the Americas region with careful day-to-day management, goal and strategy setting, data analysis, and a keen focus on relationships.

• Establish goals for partners and set the strategy to hit those goals. Influence internal and external partners to take on new initiatives to accomplish big milestones.

• Prepare partner presentation materials, including account reviews for existing partners, and new product collateral.

• Manage the partner marketing calendar so the entire team is aware of partner marketing activities, including briefing customer service and other stakeholders on promotion or campaign details.

• Serve as the first point of escalation for partners to resolve issues with customers, partner platforms, etc.

• Proactively benchmark competitive landscape on a regular basis to ensure that our products are well positioned and remain best-in-class; identify net new product features to evaluate/bring to the team for discussion.

• Support finance with billing reconciliation to ensure correct billing from the partner.

• Make recommendations for future campaigns and placements to optimize campaign performance, including promotional design and writing copy.

• Collaborate with a team of marketers and designers to enhance the quality and performance of marketing and product efforts across Rocket Travel.

• Participate in A/B testing using different approaches to driving conversion and repeat behavior that may differ from Rocket Travel core regions.

• Manage your own deadlines across projects. There will be short turnarounds for some projects, and longer engagements for others. You know how to manage your time and balance both.

• Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results.

About you:

• You have a Bachelor’s degree in Business, Marketing or related field.

• You have 7+ years of relevant experience in partnership marketing & business development.

• You are entrepreneurial and able to work independently/take ownership.

• You understand how to summarize complex concepts and craft win-win strategies with partners.

• You enjoy working with analytical people in data-driven businesses.

• You have impeccable attention to detail, taking end to end ownership and quality control in all projects.

• You have the ability to communicate with partners as needed with little to no oversight.

• You put the customer front and center. Customers can be a traveler, a partner, or even a colleague. You ensure that work centers around solving their pain points.

• You seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives.

• You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver.

• You work well cross-functionally and are able to communicate effectively with others of varying backgrounds and areas of expertise.

About Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Equal Opportunity E

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