Senior Operations Manager (Multifamily)

About this role

Job Overview

The Senior Operations Manager will serve as a key operational resource to property teams and senior leadership by supporting day-to-day site operations, leading due diligence and management transition activities for acquisitions, assisting with lease-ups and stabilization efforts, and ensuring operational consistency across the portfolio.

Key Responsibilities

• Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs

• Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies

• Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans

• Lead operational due diligence efforts for prospective acquisitions, including:

• Physical site walks and unit inspections

• Operational and file audits

• Review of staffing structures and operational processes

• Identification of operational risks and value-add opportunities

• Coordination with internal departments and third-party vendors during diligence

• Lead and coordinate property management transitions for newly acquired communities, including:

• Pre-close operational planning

• Transition meetings and department coordination

• Setup of operational systems and procedures

• Team onboarding and training

• Post-transition operations stabilization

• Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved

• Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements

• Assist with recruiting, onboarding, and training initiatives for on-site teams

• Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software

• Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores

• Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges

• Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners

• Maintain a high level of responsiveness, professionalism, confidentiality, and accountability

• Travel extensively throughout the portfolio as needed, including overnight travel

Qualifications

• High school diploma or equivalent is required. College degree preferred

• 5+ years of progressive experience in the property management industry with at least two years at a Residential “Class A” apartment building

• 2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively

• Experience with and solid understanding of financial statements, general accounting principles, budgeting, etc.

• Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management

• Experience supporting property acquisitions, due diligence, management transitions, and lease-ups preferred

• Experience with Yardi Voyager and Yardi CRM

• Strong project management, organizational, and problem-solving skills

• Must be highly credible and trustworthy, and operate with high degree of integrity

• Must hold oneself and others accountable and strive for a high level of excellence

• Must have a positive, can-do attitude and be able to fuel growth and innovation

• Must be customer-focused and results-oriented

• Must want to learn and develop continuously

• Ability to establish strong working relationships with others in team setting

• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

• Self-directed and able to work independently, with minimal supervision

Benefits

Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Virginia Compensation Range $85,000 — $95,000 USD

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