Senior Occupancy Planner

About this role

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a talented Senior Occupancy Planner to join our team. As a Senior Occupancy Planner, your role will involve partnering with end users to develop innovative space solutions, ensuring the consistent delivery of planning services, and managing and reporting occupancy data in alignment with our workplace programs and strategy. You will operate within a dynamic and forward-thinking culture, utilizing your expertise in occupancy strategy and collaborative workplace practices to recommend multiple solution options for complex occupancy problems. This position will be based in Richmond, Virginia, and you will report to the Regional Occupancy Planning Manager. This is a hybrid position requiring 3 days onsite each week.

What You Will Do:

Relationship Development and Management • Build strong relationships with end users, understanding their business needs, workflows, and processes to facilitate solution development for planning issues. • Apply best-in-class knowledge and ideas from other clients and external research to inform client solutions and recommendations. • Deliver compelling presentations to stakeholders and clients, demonstrating strong executive presence and communication skills. • Utilize strong interviewing and listening skills to interpret and translate customer's stated business needs into space requirements/scope. • Adapt flexibly to rapidly changing business needs, effectively resolving new requirements and scope challenges. • Apply critical thinking to dynamically address planning challenges, ensuring thoughtful and well-rounded solutions. • Engage effectively with executive management, demonstrating the ability to navigate and influence at senior levels. • Manage change effectively, anticipating impacts and facilitating smooth transitions for end-users and stakeholders. • Be open to domestic travel as required.

Space Planning

• Apply advanced expertise in workplace design principles, including agile methodologies, design thinking, and flexible/collaborative workplace concepts, to develop innovative and highly functional space designs. • Develop and execute comprehensive business programming and restack strategies, optimizing space utilization and enhancing operational efficiency through allocation plans, adjacency diagrams, test fits, migration plans, and move sequencing. • Employ creative and analytical thinking to identify multiple solution options for complex occupancy challenges, such as M&A, rapid growth, consolidations, and economic disruptions, ensuring adaptable and scalable strategies. • Utilize bottom-up and top-down headcount projections to accurately forecast future space demand over a one to three-year horizon, proactively planning space and resources. • Develop compelling business cases for real estate actions by integrating various factors, such as business requirements, client programs/initiatives, timelines, lease options, current space availability, and projected future demand. • Aggregate, analyze, and present data to derive actionable insights that tell compelling stories and inform recommendations for effective decision-making. • Utilize advanced Excel skills, including pivot tables, data analysis, and complex formula creation to support space planning and reporting needs. • Deliver visually appealing and impactful presentations, presenting findings and recommendations in comprehensive and persuasive formats to stakeholders and clients.

Space Data Management & Reporting

• Deeply understand building data, organizational data, and occupancy metrics at various levels, such as campus, metro, or regional, delivering comprehensive reports and insights to inform strategic decision-making. • Continuously evaluate, monitor, and report on cost-saving initiatives and value-added contributions, using data-driven analytics to enhance operational efficiencies and achieve monetary and qualitative outcomes. • Manage space allocations and ensure data accuracy, performing quarterly data and drawing audits, utilizing the CAFM/IWMS database. • Streamline and oversee conference room restriction programs across multiple sites.

What You Will Need: 

• Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field. • 5 to 7 years of strategic-level work experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting. • Demonstrated critical thinking and problem-solving abilities. • Experience with change management and executive engagement, showcasing the ability to impact and influence senior leadership effectively. • Strong presentation skills and the ability to communicate complex ideas effectively to both technical and non-technical audiences. • Demonstrated executive presence and the ability to build credibility with senior leadership and clients. • Excellent written and verbal communication skills, with the ability to tactfully deliver difficult messages and tailor information to the audience. • Self-motivated, with the ability to work independently and collaboratively in building relationships and interacting effectively with business partners. • Comfortable with frequent or rapid change, adaptable to shifting priorities. • Effective time management skills, with the ability to organize and prioritize deliverables and workload. • Willingness to embrace change and explore new methods a

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