Senior Manager, Technical Delivery Management

About this role

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary The Senior Manager, Technical Delivery Management orchestrates enterprise-level delivery across our ecommerce omnichannel platform. This role owns the org-wide delivery operating model — standards, governance, tooling, budgets, staffing, and KPIs — and shapes platform architecture and technical delivery vision in partnership with engineering and product leadership. The ideal candidate is a strategic thinker with a bias for action, a track record of building high-performing delivery organizations, and the credibility to drive an enterprise-wide culture of operational excellence.

Projects You Will Work On This role leads delivery of high-impact initiatives shaping the future of our ecommerce omnichannel platform — both net-new innovation and critical platform enhancements — keeping the business competitive, responsive, and customer-focused.

Duties and Responsibilities Delivery Leadership • Lead org-wide delivery across ecommerce platforms, ensuring business outcomes, scalability, and performance across multiple concurrent programs. • Establish org-wide delivery metrics and reporting standards, driving measurable, data-led improvement rather than reactive firefighting. • Serve as the escalation point for enterprise-level delivery risk, defining the org's risk management strategy rather than managing risk program-by-program.

Standards & Governance • Define and implement delivery standards, governance frameworks, and tooling strategy adopted across the entire TDM function — not just a single portfolio or team. • Own the org-wide delivery governance model (RAID, escalation paths, delivery artifacts), setting the benchmark other teams are measured against. • Define the org's technology and tooling roadmap, evaluating platform and delivery tooling investments with a clear business case.

Financial Ownership • Own budget strategy at the org level — headcount, tooling, contractor spend — tracking against plan and driving measurable cost efficiency and ROI improvement. • Own workforce planning and capacity modeling across the TDM organization, ensuring resourcing is proactively aligned to portfolio demand rather than reactively filled.

Partnerships & Stakeholders • Partner with product and engineering leadership to align roadmaps, resourcing, and cross-team dependencies at the enterprise level. • Represent Technical Delivery Management at executive forums and steering committees, shaping the executive agenda and building organizational credibility for the function. • Define the strategy-to-execution operating model that connects business strategy to delivery plans across the portfolio.

People Management • Directly manage and develop a team of Technical Delivery Managers, setting clear expectations, conducting regular 1:1s and performance reviews, and owning hiring, onboarding, and performance management decisions for the team. • Balance day-to-day people leadership — workload distribution, career development, performance issues — with the org-wide capability-building work below.

Culture & Talent Development • Build the org-wide TDM capability pipeline: define hiring strategy, onboarding standards, and succession planning for future delivery leaders. • Design and own the org-wide coaching and mentoring framework for Delivery Managers, driving cohort-level capability growth, not just individual feedback. • Own the TDM Community of Practice strategy, setting the agenda and measuring its impact on delivery maturity across teams.

Strategic & Technical Decision-Making • Define the org-wide technical delivery vision, credibly guiding architecture and platform evolution decisions in business context. • Drive an org-wide, data-driven delivery culture — decisions grounded in delivery KPIs and portfolio health data, not anecdote. • Translate business strategy into an executable, portfolio-wide roadmap and delivery framework.

Education, Experience & Certifications • Bachelor's degree in Computer Science, Engineering, Business Administration, or related field. • 10+ years of experience in technical delivery management or program management, ideally in a digital or ecommerce environment, including experience managing managers (not just individual contributors). • 3+ years of direct people management experience, including hiring, performance management, and career development of Technical Delivery Managers and/or Business Analysts. • Demonstrated track record building and scaling high-performing delivery organizations, leading matrixed groups through influence. • Certifications in Agile, Scrum, or PMP preferred. • QSR experience preferred.

Functional Skills • Technical Proficiency: Guides architectural decisions and drives platform evolution across ecommerce initiatives. • Delivery Standards & Governance: Establishes org-wide frameworks, tools, and metrics for consistent, predictable execution — the benchmark other programs are measured against. • Business Acumen: Connects delivery outcomes to business strategy and product priorities at the portfolio level. • Financial Acumen: Owns budget strategy, tracks ROI, and optimizes org-wide resource allocation for maximum value. • Leadership & Mentorship: Directly manages and develops a team of TDMs and BAs while building capability pipelines and succession plans for future delivery leaders; designs coaching frameworks, not just delivers coaching. • Decision-Making: Uses portfolio-level data to balance speed, quality, and risk, enabling organizational agility.

Our Values • EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

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