Senior Manager - Product Integrity

About this role

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

This is a team leadership role at the intersection of product quality, consumer excellence, and new product development. As Senior Manager, you will own the 5-star standard across your assigned NPD programs — embedding yourself deep in the work, leading a small team of quality professionals, and holding the line on quality with Engineering, Product Development, and Marketing at every stage of the pipeline.

Product Excellence's mandate is clear: every product SharkNinja creates should earn and sustain 5 stars. Achieving that standard requires someone who combines deep technical credibility with the confidence to challenge cross-functional peers, the rigor to run structured quality processes without dropping the ball across multiple program, and the leadership presence to bring a team with them.

You will be both a practitioner and a people leader. You will run EB0 reviews, lead Pre-MP VEGA Hacks, build and apply predictive models, and own the quality and completeness of DFMEAs ahead of TRA — while also coaching and developing the team members who support these activities. You are the one who finds issues before the consumer does, and who drives the cross-functional action needed to resolve them.

You report into the Director or VP, In-Market Product Quality & Customer Excellence, and work in close day-to-day partnership with Engineering and Product Development leads across your program portfolio.

Key Responsibilities

5-Star NPD Standard

Own the 5-star quality standard across your assigned NPD program — maintaining a clear, evidence-based view of risk and trajectory for each and escalating early when a program is not on track.

Lead quality input into build reviews, bringing structured, actionable perspectives that go beyond flagging issues to proposing specific improvements with clear consumer rationale.

Act as a quality coach and challenger to Engineering and Product Development counterparts — building relationships that allow for constructive challenge and faster resolution of quality risks.

Team Leadership

Lead and develop a small team of NPD quality professionals — setting clear expectations, supporting their growth, and creating the conditions for high-quality work across the portfolio.

Own the day-to-day direction of your team — managing workload, reviewing outputs, and ensuring rigor and consistency across programs.

Contribute to hiring and capability development within the broader Product Excellence function, helping to build a team that raises the bar over time.

EB0 and Pre-MP VEGA Hacks

Lead quality input into EB0 build reviews, ensuring all product excellence requirements are visible and tracked from the earliest engineering build.

Plan and lead Pre-MP VEGA Hacks — running structured sessions to surface and resolve quality and consumer experience issues before mass production lock.

Ensure findings are documented, tracked to resolution, and fed back into the engineering and design process as repeatable learnings for future programs.

Predictive Modelling for 5-Star Performance

Build and apply predictive models at each build stage to forecast in-market rating performance, identifying the consumer experience factors most likely to drive or suppress 5-star outcomes.

Translate consumer validation results and IHUT data into structured, prioritized recommendations for Engineering, Product Development, and Marketing — making the case for change with evidence, not opinion.

Track model accuracy over time and refine the approach as new consumer data becomes available, building a methodology that improves with every program cycle.

Testing, Safety, Regulatory, and Certification

Ensure Testing has built comprehensive testing plans and protocols for each NPD program, covering performance, durability, safety, and consumer experience — and identify gaps and competitive opportunities.

Maintain active oversight of safety, regulatory, and certification delivery across your programs, partnering with Engineering, Testing, and external labs to keep everything on track and escalating blockers before they become program risks.

Pre-TRA DFMEA Quality

Own the quality and completeness of DFMEAs ahead of TRA for your programs — reviewing, challenging, and improving outputs to ensure all failure modes are identified, assessed, and have credible mitigation actions in place.

Push Engineering counterparts to ensure DFMEAs reflect real-world consumer use, not just theoretical design intent.

Track open actions through to closure, ensuring nothing reaches TRA without a clear resolution plan and a named owner.

Who You Are

Required:

• 7+ years of experience in product quality, product development, or a related engineering or consumer insights function — ideally within consumer electronics or home appliances.

• Early people leadership experience — you have managed or mentored others and are ready to take on formal team leadership responsibility at scale.

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