Senior Manager, Order Management Assurance

About this role

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Manager, Order Management Assurance  

Role Summary  

We are seeking a strategic and forward-thinking Senior Manager, Order Management Assurance to lead and scale our global Order Management Assurance function. Working closely with cross-functional partners across Commercial Experience, Sales, Finance, Business Technology and other key functions, this leader drives end-to-end business transformation through system implementations, automation, AI-enabled capabilities, and technology solutions while strengthening operational governance, internal controls, and data-driven decision making. The role is responsible for delivering scalable business processes, automat ed technology solutions, operational insights, and a robust assurance and control framework that supports accurate, efficient, and compliant order and billing processes as the business continues to grow.     The Senior Manager strengthens functional capability by establishing governance standards, operational reporting, training, documentation, and best practices that enable consistent execution across the global Order Management team . The ideal candidate is a strategic leader with strong financial and revenue operations acumen and deep experience leading systems implementations, business transformation, operational governance, risk management, and cross-functional initiatives.  

Key Responsibilities  

• Lead global Order Management transformation initiatives, including enterprise system implementations, process redesign, and technology modernization.  

• Partner with Business Technology and other cross-functional teams to define business requirements, influence solution design, support testing, and ensure successful deployment of new system s and platforms.  

• Drive adoption of automation, AI-enabled capabilities, workflow optimization, and digital solutions that improve operational efficiency, scalability, and transaction level completeness and accuracy.  

• Design and maintain t he global Order Management process framework, including governance, standardized processes, documentation, and operating procedures.  

• Analyze operational performance and trends to identify root causes and implement scalable solutions.  

• Develop operational standards and best practices that enable consistent execution across regional Order Management teams.  

• Lead organizational readiness for new systems, processes, and capabilities through training, communications, and change management.  

• Develop operational dashboards, KPIs, and analytics that provide actionable insights and support data-driven decision making.  

• Lead and develop a high-performing global team focused on systems enablement, transformation, governance, analytics, and assurance.  

Qualifications  

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.  

• 10+ years of progressive experience in Order Management, Revenue Operations, Finance or Audit within a SaaS or technology organization.  

• Experience leading enterprise system implementations and large-scale business transformation initiatives.  

• Strong understanding of Quote-to-Cash processes, SOX / internal controls , operational governance, and process design.  

• Strong analytical, communication, and stakeholder management skills with the ability to influence cross-functional teams  

• Experience with Salesforce, Zuora, Workday, Tableau platforms preferred.  

• Must be able to support extended hours during critical month-end, quarter-end, and year-end close periods.  

Core Competencies  

• Enterprise Systems Implementation  

• Process Governance  

• Internal Controls and Risk Management  

• Data and Operational Analytics  

• Change Leadership  

• Business Transformation  

• Operational Enablement  

• Cross-Functional Partnership  

• Continuous Improvement  

• Organizational Leadership  

Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$133,800.00 - $235,400.00 Benefits: • Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys • AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. • Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. • Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. • Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

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