Senior Manager, Operations - USC Orthopedics Surgery Associates - Full Time 8 Hour Days (Exempt) (Non-Union)

About this role

The Senior Operations Manager is responsible for managing aspects of the financial budget to accomplish measurable clinical and business process improvements and objectives. This position will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. Also, leads the assessment and diagnostic of problems, create data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events.

Departmental Specific Summary

The Senior Operations Manager is responsible for management of clinical and business operations of the orthopaedic surgery clinics. The Senior Operations Manager leads improvement efforts across all operations to accomplish measurable clinical and business process improvements and objectives. Also, lead the redesign of care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), assist with evaluation of new technologies and related system implementation; optimize integration efforts in pursuit of seamlessness for patients, providers, and staff. This position will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. Also, leads the assessment and diagnostic of problems, create data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large-scale transformational projects, to focused improvement events. This position will establish collaborative relationships with physicians, nurses, technicians and administrators to build support for change and sustainability efforts.

Essential Duties • Project Management: Collaborates with management on project functions such as planning, organizing, coordination, and implementing activities to meet objectives. Organizes multiple tasks with conflicting priorities, delivering the desired results on or below budget and successfully meeting deadlines. Works and prepares accurate program descriptions, budgets and schedules in collaboration with the Regional operations director • Business Analysis: Conducts cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective documentation for an organized business plans/ decision-making purposes. Analyzes information/situations, identifies/ defines problems, articulates logical recommendations, recognizing alternatives, and their implications. Assists in the timely and accurate production of the reports and formulation of recommendations Demonstrates proficiency with USC's on-line computer systems. • Communication and Interpersonal: Develops and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks. Establishes constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. Clearly convey complex problems and proposals in both formal and informal settings. Prepares departments for accreditation • Management: Responsible for clinic operations, quality performance, patient satisfaction Develop business cases to support changes in care delivery Ensures overall effectiveness of staff, work flows, and business process Ensures all appropriate steps are followed to maintain financial health of programs Develops systems and tools that work effectively with customers, physicians, and payers to meet mutual business and clinical needs. Ensures appropriate patient throughput and provider/patient satisfaction with clinic flow and operational efficiency Ensures and maintains a highly engaged workforce with strong, positive esprit de corps among staff Oversee service delivery in the areas of radiology/referrals/counseling/etc. Leads managers, supervisors and leads in the development and implementation of operational budgets and reporting tools Identifies learning opportunities, develops training path, and trains staff Owns/leads projects/activities as delegated by the Regional Operations Director of Clinical Operations and Chief Executive Office, Ambulatory operations Ensures compliance with all policies & procedures Monitors patient satisfaction through surveys, complaints, online reviews, etc. Works collaboratively with satellite clinic managers, supervisors, leads and provides guidance as needed • Perform other duties as assigned.

Required Qualifications: • Req Bachelor's degree Degree in a related field. • Req 5 years A minimum of five (5) years of experience preferred in strategic business development and/or ambulatory operations in a healthcare setting with progressively more responsibility and demonstrated professional experience, including responsibility for multiple large, complex and sensitive projects. • Req Substantial experience leading and facilitating work teams for change management. Identifies patterns to enhance performance and formulates recommendations. • Pref Managerial experience with direct supervisor responsibility of nonclinical and/or clinical staff and experience with ambulatory/physician practice operations. • Pref Experience with compliance preferred. • Pref Experience in patient satisfaction programs preferred, with familiarity of business and clinical processes. • Req Comprehensive understanding of process redesign and/or continuous quality improvement methodology and tools. • Req Project Management: ◦ Ability to develop project plans, monitor activity, facilitate progress to effectively complete projects within specified period. ◦ Ability to facilitate the planning process by leading team meetings, managing on-going revisions, insuring priorities are met, resolving issues and working collaboratively with clinical managers, supervisors and leads to ensure consistency and enhance patient care

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