Senior Manager, Individual Contributor - Product Design

About this role

Senior Manager, Individual Contributor - Product Design

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

  Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.   We’re currently seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network.    The Global Payments Network is built on the reach, capabilities and expertise of our brands: Discover® Network, Diners Club International® and PULSE®. We process billions of transactions annually and partner across the industry to power payments globally. Our team is responsible for enabling our partners’ success through easy access to payment technology, fraud monitoring, and compliance platforms. 

This role requires a leader who can anchor bold, innovative ideas in sound business strategy, ensuring measurable results across channels. The ideal candidate has experience driving holistic campaigns at scale—delivering significant reach, engagement, and revenue or fundraising impact—while overseeing end-to-end creative production, including motion, 3D, and digital content ecosystems.

This individual will bring a strong pedigree of partnering with enterprise-level brands and stakeholders, demonstrating the ability to operate within complex, fast-paced environments. Core competencies include exceptional communication and stakeholder alignment, process optimization for high-volume creative output, and the ability to seamlessly bridge physical product storytelling with immersive digital experiences. The successful candidate is both visionary and operationally rigorous—capable of setting creative direction while building scalable systems that deliver consistent, high-quality results.   The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations  As a Senior Manager Product Designer, you’ll combine your craft expertise, influence & strategic thinking with an understanding of our customers and the business. You’ll co-create innovative solutions to complex problems, drive product strategy and contribute to a thriving team culture of high performing designers.   Here are some of the expected competencies for this role:   Product Design Expertise: Leverage established product design expertise and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with teams to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes   Mentorship: Advance the craft of design at Capital One by leading, mentoring and consulting with others, providing expertise that matures the design discipline, builds our culture and enables work to move forward efficiently   Strategic Influence: You'll shape product direction and outcomes by leveraging deep content design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.   Human-Centered: Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio    Business-Focused: Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed)   Problem-Solving: Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.    Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results   Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results   The ideal candidate has a strong portfolio demonstrating yo

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