Senior Manager, IAM Operations & Governance

About this role

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.    “I can influence my income.”    You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.    “I can lead a full life.”    You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

“I can succeed as a Senior Manager, IAM Operations & Governance at Capital Group.”

At Capital Group, you are the person we are looking for to lead enterprise-scale Identity & Access Management (IAM) operations and governance—driving consistent, resilient, and audit-ready security outcomes. As a senior leader within Global Information Security, you can translate IAM strategy into durable operating models, reliable services, and measurable risk reduction. You are highly execution-focused, accountable for outcomes, and committed to driving year-over-year maturity in a highly regulated financial services environment.

You can make an impact by: Leading IAM Operations & Governance • You can lead IAM Operations and Governance organizations, including teams responsible for identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight. • You can establish and scale a repeatable operating model that drives consistent IAM outcomes across regions, platforms, and identity types (human and non-human). • You can serve as a trusted execution partner to the Head of IAM, providing transparency into delivery risk, control gaps, and operational capacity.

Driving Governance & Control Assurance • You can ensure enterprise IAM governance processes are executed consistently, including access controls, certifications, and segregation-of-duties requirements. • You can align IAM governance activities to regulatory expectations and risk priorities in financial services. • You can partner with Risk, Audit, and Compliance teams to support examinations, remediate findings, and eliminate repeat issues through structural improvements.

Operating IAM as Tier 0 Services • You can ensure IAM services operate as mission-critical (Tier 0) platforms with strong availability, resilience, and recoverability. • You can drive operational excellence across access fulfillment, application onboarding, authentication integrity, and entitlement accuracy. • You can reduce operational risk by addressing both technical and human single points of failure.

Advancing Modernization, Automation & AI • You can execute IAM modernization initiatives, including workflow automation, reducing manual reviews, and improving identity data quality. • You can partner with engineering and analytics teams to operationalize AI/ML capabilities for anomaly detection, access risk identification, and certification optimization. • You can ensure IAM controls effectively scale to non-human identities and emerging AI-enabled systems.

Delivering Metrics, Performance & Transparency • You can define and report KPIs and KRIs that measure control effectiveness, risk posture, service performance, and automation progress. • You can deliver accurate, decision-grade metrics for leadership, governance forums, and audit transparency. • You can proactively identify operational debt, control drift, and emerging access risks through data-driven insights.

Partnering Across the Enterprise • You can serve as a senior IAM partner to Global Technology, HR, application teams, and governance functions. • You can embed IAM controls into business and technology workflows to minimize friction while maintaining strong security posture. • You can influence adoption of standardized IAM practices across the enterprise.

Building Strong Teams & Sustainable Practices • You can lead, coach, and develop a high-performing IAM leadership bench. • You can establish clear accountability, decision rights, and ownership of controls. • You can foster continuous learning across advanced IAM domains, including privileged access, cloud identity, and AI-related risks.

“I am the person Capital Group is looking for.” • You have deep expertise in Identity and Access Management, including identity lifecycle management, access certifications, RBAC/ABAC, privileged access management, and cloud/SaaS IAM. • 10+ years in cybersecurity, including 5+ years of proven leadership building, scaling, and automating high-performing operations teams, track record of driving accountability, engagement, and career growth.  • Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred. • You have experience applying automation and analytics to improve IAM outcomes. •

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