Senior Manager, Enterprise Solutions & Implementation - FuzeRx

About this role

Job Summary  

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description As Senior Manager, Enterprise Solutions & Implementation, you will serve as the primary owner of large-scale client implementation delivery and ongoing product enhancement strategy within the Account Management organization. This role sits at the intersection of enterprise program execution, cross-functional delivery leadership, and product partnership — responsible for ensuring that complex client programs are implemented successfully, that operational learnings inform the product roadmap, and that the organization’s technology capabilities continuously evolve to meet client and market needs. The core of this role is implementation ownership and product liaison. You will manage the end-to-end delivery lifecycle for complex, multi-workstream client programs — from planning and execution through hypercare stabilization and structured handoff to Customer Success. Equally, you will serve as the primary bridge between Account Management and the Product and Technology teams, translating client experience and operational gaps into prioritized enhancement requests and ensuring that the voice of the client is represented in roadmap decisions. This role is a strong fit for individuals with deep healthcare or pharmacy operations experience, proven enterprise implementation ownership, and a track record of working effectively with product and engineering organizations to drive meaningful capability improvements. It starts as an individual contributor with a clear path to people leadership as the function matures.

Job Description   End-to-End Implementation Leadership • Own end-to-end project management for large, complex, multi-workstream client implementations from kickoff through go-live and hypercare stabilization

• Build and maintain detailed implementation plans with clearly defined milestones, owners, cross-functional dependencies, risk mitigation strategies, and escalation paths

• Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority — driving alignment, accountability, and momentum across teams

• Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution before they affect client commitments or contractual SLAs

• Manage the implementation-to-CS handoff with rigor: full documentation of program requirements, SLA definitions, operational context, and unresolved risks transferred clearly to the ongoing account team

• Own the hypercare phase post-launch, ensuring early operational issues are identified, resolved, and closed out before steady-state handoff

Product Enhancement Prioritization & Technology Liaison • Liaise between Account Management and the Product and Technology teams — representing client needs, operational gaps, and delivery learnings in roadmap conversations

• Aggregate, synthesize, and prioritize product enhancement requests from Client Success, implementations, and ongoing program operations into a structured, actionable backlog for Product review

• Lead recurring prioritization forums with Product and Technology stakeholders, providing clear business context, client impact, and urgency framing for each enhancement request

• Track the status of in-flight product enhancements and communicate progress, timelines, and delivery commitments back to Account Management and Client Success teams

• Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps — translating these into well-defined, prioritized requirements

• Partner with Product and Engineering on feasibility assessments, phased delivery planning, and acceptance criteria for enhancements that affect client-facing workflows

Implementation Standards & Continuous Improvement • Develop and enforce implementation standards across the organization: playbooks, intake templates, go/no-go readiness frameworks, and post-launch retrospective processes that reduce variability and improve predictability

• Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements, partnering with Operations and Product leadership to implement scalable changes

• Use post-implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog

• Serve as a key voice in internal planning — surfacing repeatable implementation patterns, unmet delivery needs, and capability gaps that inform roadmap and build-vs-partner decisions

Cross-Functional Alignment & Strategic Initiative Support • Act as a trusted partner to Operations, Clinical, Product, and Technology — translating client commitments and operational realities into actionable delivery and product plans

• Support the VP of Account Management in tracking and executing key strategic initiatives, surfacing blockers, and maintaining acco

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