Senior Manager, Digital Workplace Analytics

About this role

Job Description Summary:

The Digital Workplace team is responsible for designing and implementing a connected digital experience for employees which is easy to navigate, enables collaboration, knowledge sharing, and solving problems.   The team is also responsible for driving adoption of the digital platforms, ensuring that teams and individuals are deriving business value from the toolkit.   Reporting to the Global Director, Digital Workplace, the Senior Manager, Digital Workplace Analytics and Insights will be responsible for developing a comprehensive program for using data about platform usage to drive adoption.   The person in this role needs to be both business-oriented and technically savvy.   The role will have responsibility for the technology portfolio used to capture, analyze, and visualize DWP usage data.   Just as importantly, the Director, DWP Analytics and Insights will be responsible for delivering actionable and high impact insights that continuously drive adoption and desired behaviors, thereby enabling the organization to achieve our business goals.

Function Related Activities/Key Responsibilities: As part of the Digital Workplace leadership team, the Director, DWP Analytics and Insights will represent the DWP analytics throughout the organization and to all levels of seniority. Responsibilities include articulating and executing vision and strategy, managing, and enhancing our analytics technologies and enablement to ensure analytics is usable, actionable, and valuable for today and into the future as needs evolve and mature.

Vision/strategy • Create and execute the DWP analytics vision and strategy, enabling solutions that “see” across the entire digital landscape, in alignment with business leadership priorities and stakeholder requirements.

• Key areas for strategy definition include: • How to understand and drive communication and collaboration patterns and behaviors

• How to understand consumption patterns for content on the intranet and self-help and help platforms

• How to understand and visualize networks and knowledge sharing across the business

• Know, or quickly learn, the Coca-Cola business, its key metrics and how to make the linkage between the business and the DWP platforms.

• Develop a standard set of DWP key performance indicators, ranging from high level executive dashboards to deeper dives into particular teams and platforms to understand maturity levels, trends and patterns, and identify interventions.

• Work with other data teams (HR, Finance) to achieve enterprise-wide alignment on KPIs and work with them to show how DWP adoption impacts key HR goals around engagement, retention, etc and impacts key business outcomes. 

• Promote a risk-aware culture when it comes to data. Ensure efficient and effective risk and compliance management practices by adhering to required standards and processes. Keep on top of changing requirements and practices for maintaining ethical DWP data handling.

Technology • Provide a DWP analytics technology vision, strategy and approach for scalable, efficient and automated processes that enable simple and complex data analysis.

• Identify, select, implement, manage, and continuously improve the analytics software and technology portfolio as usage matures.  Key technologies currently in the portfolio include the Microsoft stack and all admin data, Microsoft Graph, MS Workplace Analytics, Power BI, Swoop Analytics, and more.

• Ensure that the technology strategy is aligned with overall company data strategy and that in the medium- and long-term, the technologies will align for optimal effectiveness and efficiency.

• Maintain operational excellence on the team to ensure high quality methods to gather and manage large datasets from multiple sources, transforming or cleaning data as necessary.

• Define and then work with owners of other data sources (such as Active Directory) to implement standard processes and controls to maintain data integrity across systems.

• Lead the development and implementation of data analyses, visualizations, and predictive analytics to provide DWP trends and insights to the rest of the organization.

• Apply applicable analytics technologies to provide reporting, analytics, visualizations, and predictive analytics in alignment with overall company data strategy.  

• Lead the development, implementation, and maintenance of a standard reporting dashboard across primary stakeholder groups (ELT, Platform Services leadership, Digital Champions, HR partners, etc).

• Monitor and regularly upgrade the DWP analytics platform to address current and emerging business needs. Actively pursue the development and ongoing improvement of self-service reporting and analytics tools and capabilities.

• Ensure that any data activities are in alignment with data privacy standards.

Communication/Advocacy • Serve as the main leader communicating about DWP insights and action plans to the senior leadership team, Technology Services, the HR community, Digital Champions, etc.  

• Smoothly and authoritatively explain findings from the data and easily translate recommendations into the language of the business.  Talk about data to stakeholders in a way that shows “what’s in it for me.”

• Create collaboration and consensus across other reporting and analytics teams, and other stakeholders (HR, IT) in regard to all aspects of DWP data and analytics.

• Build, implement and maintain the technology infrastructure needed to help our team answer key business questions and further prioritize the company’s work/investment in the DWP space to deliver strategic value at the right time and cost.

• Represent the organization outside the organization to share best practices and continuously learn new leading practices and apply within the business as applicable.

Enablement • Create and implement common methodology and tools for project management, data governance, modeling, and hypothesis testing that is scientifical

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