Senior Manager, Digital Products - Housing & Community Development (REMOTE ROLE)

About this role

Senior Manager, Digital Products - Housing & Community Development

ICF is seeking a Senior Manager to own and grow the digital products we build for the U.S. Department of Housing and Urban Development (HUD). Our team has supported HUD for years through the award-winning HUD Exchange, and we are now building a new generation of products that help HUD grantees and the communities they serve access program knowledge and get their work done.

This is a builder’s role in a fast-paced, rapidly changing environment. You’ll own the day-to-day delivery of our Digital Products portfolio and grow into owning it end-to-end. Your focus is on building and leading a team that turns concepts and prototypes into finished, production-quality tools that deploy into a federal environment and become indispensable for the federal housing field.

What you’ll be doing • Owning digital product delivery. Drive day-to-day execution across multiple concurrent projects including scoping and prioritizing work, coordinating SME and client contributors, removing team blockers, owning timelines and deliverables, and communicating progress with clients and leadership, with increasing ownership over what the team commits to and ships. • Building and leading the team. Define the roles our growing Digital Products portfolio requires, then recruit, onboard, and mentor team members, actively overseeing their professional development. Onboard staff into AI-assisted workflows and keep improving those workflows as the team grows. • Turning ideas into shipped tools. Dig in to understand complex problem spaces and develop solutions, product concepts, and prototypes that solve for them. Translate product concepts and prototypes into clear, buildable plans and requirements, and ensure tools are built to vision. Own quality control, including subject-matter-expert and user testing, accuracy, and compliance, so products are ready for federal use. • Shepherding products into the federal environment. Guide new tools through the reviews and approvals required to go live for federal use, including security, accessibility, and technical readiness, and coordinate with the platform, infrastructure, and government partners whose systems and sign-off the work depends on. • Managing budgets, resourcing, and deliverables. Own project budgets and financial management across the portfolio, ensuring accurate, timely, and cost-efficient completion of what's committed.

Required Qualifications • Bachelor’s degree or equivalent work experience. • Minimum 10 years of experience in project or product delivery, program management, or client management, including managing teams, budgets, and client deliverables. • Minimum 5 years supporting HUD, including knowledge of HUD programs and experience supporting federal technical assistance. • Minimum 5 years experience managing the delivery of digital products or tools from concept through launch. • Willingness to travel on occasion.

Highly Desired • Experience standing up or scaling a delivery team. • Familiarity with modern development workflows. • Demonstrated willingness to work in an AI-assisted delivery model, including using AI tools directly in your own work. • Experience with federal contract financial management.

Professional Skills You Will Use • Excellent verbal, interpersonal, and written communication skills. • Strong leadership and team-building skills, with the ability to manage competing and evolving priorities in a fast-paced environment. • Ability to work with all levels of internal staff, as well as outside clients and project stakeholders. • Strong analytical, problem-solving, and decision-making skills. • Ability to communicate effectively with both technical and non-technical audiences. • Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel, Teams). • Comfortable in a remote team environment.

Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.   

Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.  

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to

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