Senior Manager, Content Supply Chain/GenStudio

About this role

The Opportunity The CSC Senior Manager, Professional Services leads a team of Business and Technical Consultants delivering Adobe's Content Supply Chain solutions to enterprise customers. In this role you will own the people leadership, delivery quality, and staffing decisions for a portfolio of consultants while partnering closely with Engagement Leads, Project Management, and Sales to ensure engagements are scoped, staffed, and delivered successfully. You will coach consultants on technical and business standard methodologies, manage performance and career growth, and serve as an escalation point for delivery risk. Success means your team consistently delivers high-quality, on-time engagements; consultants are engaged, growing, and retained; and customers realize measurable value from their investment in the CSC platform.

What You'll Do People Leadership & Growth • Manage, coach, and grow a team of Business and Technical Consultants, including performance management, career pathing, and goal setting • Conduct regular 1:1s, performance reviews, and skills assessments to identify growth opportunities and close capability gaps • Lead hiring, onboarding, and ramp planning for new consultants joining the practice • Foster a culture of accountability, collaboration, and continuous learning across the team

Delivery Oversight & Quality • Oversee delivery quality and consistency across assigned engagements, ensuring alignment with CSC methodology and standard practices • Serve as an escalation point for delivery risks, resourcing conflicts, and customer issues, driving timely resolution • Review project staffing plans and allocate consultants across engagements based on skill set, capacity, and customer need • Partner with Engagement Leads and Project Management to monitor engagement health, timelines, and budget • Ensure documentation, knowledge transfer, and handoff materials meet quality standards at each project milestone

Executive & Participant Engagement • Partner with Sales and Engagement Leads during scoping and business development cycles, including SOW review and staffing estimates • Facilitate executive readouts and steering committee updates, representing delivery status, risks, and value realization • Build trusted relationships with customer sponsors and internal participants to support renewal and expansion opportunities • Represent the practice in cross-functional forums, providing input on process, tooling, and organizational priorities

Practice Growth & Operations • Contribute to the evolution of CSC delivery methodology, playbooks, and enablement materials • Monitor team utilization, forecasted demand, and capacity planning in partnership with Resource Management • Identify and champion process improvements that increase delivery efficiency and consultant productivity • Support knowledge-sharing efforts, including internal enablement and external customer/industry engagement

What You'll Need to Succeed • 10+ years of consulting, professional services, or related experience, with 3+ years in a people leadership role managing consultants or delivery teams • Working knowledge of Adobe's Content Supply Chain technology stack (Workfront, AEM Assets, Fusion) or comparable enterprise marketing/content technology platforms • Demonstrated experience managing team performance, career development, and hiring for a consulting or delivery organization • Strong understanding of both technical implementation and business/change-management dimensions of enterprise platform delivery • Strong executive communication, facilitation, and presentation skills, with experience engaging customer sponsors and internal leadership • Proven ability to manage multiple concurrent engagements, balancing staffing, risk, and customer expectations • Comfortable operating in ambiguity and driving structure, process, and accountability across a growing team • Willingness to travel up to 25%

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

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