Senior Manager, Communications & Change Management

About this role

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview The Senior Manager, Communications & Change Management   is responsible for   leading the communication strategy for the People function and ensuring employees and leaders receive clear, coordinated, and   timely   communications that support business priorities, organizational change, and the Dutch Bros culture.  

Reporting to the Chief Human Resources Officer, this role serves as a strategic advisor to the People Leadership Team and partners closely with leaders across the organization to translate business priorities into integrated communication strategies that drive understanding, alignment, and engagement.  

This role owns the People communications roadmap and communication planning for major initiatives, including organizational changes, people programs, policy updates, technology implementations, leadership communications, and M&A activity. The Senior Manager will connect initiatives across the People   function   into a cohesive narrative while leading executive communications, leadership cascades, and change communication strategies.  

The ideal candidate combines strong business acumen, organizational awareness, and communication   expertise . They can quickly understand business priorities,   anticipate   communication needs, influence senior leaders, and develop strategies that help employees navigate change and stay connected to the company's direction and purpose.  

Job Qualifications • Bachelor's degree in Communications , Public Relations, Journalism, or related field (or equivalent experience)  

• 8+ years of experience in internal communications, change communications, corporate communications, or related fields  

• Experience leading communication strategies for large-scale organizational initiatives and change efforts  

• Experience partnering with executive leaders to develop strategic messaging and communication plans  

• Experience supporting organizational transformations, restructures, acquisitions, or enterprise-wide initiatives  

• Experience leading and developing communications professionals preferred   

Location Requirement: This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Responsibilities Strategic Communications & Change Leadership  

• Own the communication strategy and roadmap for the People function  

• Develop integrated communication plans for major People initiatives and organizational changes  

• Connect initiatives across the People team into a cohesive employee narrative  

• Establish communication governance and planning processes that improve alignment and reduce communication overload  

• Proactively   identify   communication risks, opportunities, and employee impacts  

Executive Communications & Leadership Cascades  

• Serve as a trusted communications advisor to the CHRO and People Leadership Team  

• Develop executive messaging, talking points, presentations, FAQs, and leadership communication materials  

• Design and manage communication cascades for organizational initiatives, restructures, and business changes  

• Equip leaders with messaging and tools that support effective team communication  

Organizational Change & Transformation  

• Lead communication planning for reorganizations, workforce changes, acquisitions, integrations, technology implementations, and other transformational initiatives  

• Partner with HR Business Partners and business leaders to assess stakeholder impacts and communication needs  

• Develop communication strategies that support employee understanding, adoption, and engagement during periods of change  

Cross-Functional Partnership & Team Leadership  

• Partner with leaders across the business to align messaging and communication plans  

• Provide   strategic communication guidance for key organizational initiatives  

• Lead and develop the communications team member responsible for newsletters, channels, and communication execution  

• Ensure communications reflect Dutch Bros' voice, values, and culture  

Communication Effectiveness  

• Measure and evaluate the effectiveness of communication strategies and campaigns  

• Gather employee feedback and insights to improve communication outcomes  

• Partner with People Analytics and other teams to   identify   opportunities to strengthen employee understanding and engagement  

Skills: • Exceptional writing, editing, and storytelling skills  

• Strong business acumen and ability to quickly understand organizational priorities  

• Experience developing communication and change management strategies  

• Strong stakeholder management and executive influence skills  

• Ability to translate complex topics into clear, actionable communications  

• Excellent project management and organizational planning capabilities  

• Ability to manage multiple priorities in a fast-paced environment  

• High attention to detail and commitment to communication excellence  

Physical Requirements • In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions. Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and pho

Similar jobs

• Senior Manager, Communications — "Kontoor Brands · Greensboro, NC
• Senior Manager, Communications — Lambweston · Eagle, ID, USA (Global Headquarters) | Kennewick, WA (Kennewick Office)
• Senior Manager, Communications — Handshake · San Francisco, CA
• Senior Manager, Communications — Affirm · Remote
• Senior Manager, Executive Communications — Trendmicro · Austin | Irving, Texas
• Senior Manager, Executive Communications — Cohere · San Francisco
• Senior Manager, PR & Communications — Flexport · San Francisco, California, United States
• Senior Manager, PR & Communications — Flexport · Chicago, Illinois, United States