Senior Manager, Communications

About this role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department. The Senior Manager, AI Enablement and Organizational Change will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working.

The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general productivity AI enablement, and function-specific AI adoption, partnering across IT and the business to drive engagement, readiness, adoption, and measurable outcomes.

What you’ll do (Role Expectations)

• Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement

• Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows

• Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement

• Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences

• Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, viewing complex dynamic environments as raw material to build something meaningful.

• You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.

• You are a high-trust collaborator who gives and receives candid feedback with clarity and respect to build trust and elevate team performance.

• You possess a true growth mindset and purpose-driven focus, continuously developing yourself and actively seeking feedback to become a stronger partner.

• You think at scale, connecting daily execution to the broader mission while building enduring solutions, processes, and teams for a global organization.

What We’re Looking for (Minimum Qualifications)

• Demonstrated fluency with generative AI and emerging AI technologies, with experience translating AI capabilities into practical employee use cases, workflows, enablement programs, or adoption strategies

• 8+ years of experience in organizational change management, technology adoption, employee enablement, communications, or learning, with demonstrated experience leading complex enterprise-wide change initiatives

• Proven experience developing and executing organizational change strategies for major technology or digital transformation programs, including stakeholder engagement, change impact and readiness, communications, learning, adoption, and reinforcement

• Strong executive communication and cross-functional influence skills, with demonstrated ability to translate complex technology and business concepts into clear, compelling, and actionable experiences for diverse audiences

• 3+ years of experience leading and developing teams and building scalable programs, frameworks, and operating models, with the ability to use adoption data, employee insights, and business outcomes to measure impact and continuously improve programs

What Will Make You Stand Out (Preferred Qualifications)

• Experience designing or scaling enterprise AI adoption and enablement programs, including role-based or function-specific use cases, learning programs, communities of practice, champion networks, or leader-led adoption strategies

• Experience leading organizational change for complex, global technology transformations involving multiple stakeholder groups, significant workflow changes, and executive-level visibility

• Formal change management training or certification (such as Prosci), along with demonstrated experience using adoption metrics, employee insights, and business outcomes to measure program effectiveness

#LI-DY1 #LI-SanJose Zscaler’s salary ranges are benchmarked and are determined by role and lev

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