Senior Manager, Commercial Services – Diagnostics

About this role

The Senior Manager, Commercial Services   –   Diagnostics   will serve as the overall accountable owner for   the portfolio of   Virtuox   service programs, with responsibility for developing, managing, measuring, and   optimizing   programs that support commercial and operational priorities.   

This role will connect product strategy, service design, and operational execution ,   blend ing   strategic thinking with operational execution , and will   requir e   someone who can shape direction while rolling up their sleeves to deliver impactful results.   This leader will be accountable for understanding   the business context for   Virtuox   within Resmed ,   tracking the market landscape,   assessing current   Virtuox   programs,   identifying   opportunities for   new or modified service offerings , and developing new service models through structured pilots.   T hey will own the   program   approach from concept through execution, including pilot design, success measures, timelines, stakeholder alignment, operational readiness, and post-pilot evaluation. They will be expected to provide clear visibility into program performance and make recommendations on whether to scale, refine, or   discontinue   a service program based on results. The Senior Manager will partner closely with Product Management to ensure the product roadmap and broader business strategy are aligned   with the service strategy , and with Operations to ensure   programs are delivered to a   high performance   standard   through a sustainable business model.  

Location Preference: Candidates based in the San Diego, CA area are strongly preferred; however, remote candidates based in the United States will also be considered.

Let’s   Talk About Responsibilities:  

• Own end-to-end strategy development for   Virtuox   services ,   including vision setting, opportunity assessment, and roadmap creation.  

• Translate strategic direction into operational plans and workflows for assigned service domains.  

• Lead prioritized   pilots   design, implementation, and iteration to   validate   service concepts and prepare for scale.  

• Own daily execution of service pilots, ensuring delivery against performance targets and timelines.  

• Partner with tech and data teams to implement AI-powered and automated tools that improve service workflows.  

• Collaborate with Product Management, Commercial, Marketing, and Data/Tech teams to align service initiatives with broader business goals   and   deliver   executional excellence.  

• Manage day-to-day pilot operations, ensuring delivery against KPIs, timelines, and business outcomes.  

• Support service monetization strategy through business case development and value modeling.  

• Conduct competitive analysis and user research to inform service differentiation.  

• With product and operational counterparts,   i dentify   and implement opportunities for digital automation, AI-powered features, and process optimization.  

• Ensure compliance with global regulatory and data privacy standards.  

Let’s   Talk About You:  

Key Skills & Experience:  

• 7+ years of experience in healthcare services, product operations, service strategy, or customer experience roles.  

• Strong   track record   of leading strategic initiatives from ideation through execution and scale.  

• Service Strategy & Execution   – Demonstrated ability to lead service development and transformation initiatives from concept through pilot and early scale, balancing vision with operational discipline  

• Pilot & Program Management   – Proven success in designing, launching, and managing pilots with measurable impact, and translating results into scalable service models  

• Analytics and data acumen   – Skilled at using data to inform service design,   monitor   performance, and continuously   optimize   operations and outcomes.  

• Cross-Functional Leadership   – Skilled in aligning with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions in complex stakeholder environments.  

• Digital Health Familiarity   – Experience working with or alongside digital platforms, automation, or AI-based service tools, especially in regulated healthcare settings.  

• Commercial Acumen   – Able to define business cases, assess value levers, and support monetization strategies for service initiatives.  

Mindsets & Behaviors:  

• Strategic Ownership:   You can see the big picture and know how to build a plan to get there.  

• Collaborative Leader ship :   You work well across teams and influence without authority.  

• Customer   Obsess ion :   You advocate for patient and provider needs through thoughtful service design.  

• Accountab ility :   You take initiative, follow through, and deliver with consistency.  

• Curios ity   &   Openness :   You’re   always looking for a better way to solve problems or improve outcomes.  

• D ata acumen :   You have the instinct to gather and analyze data to   develop service workflows and improve operations .    

Join Us!

At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination — and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexibl

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