Senior Manager, AI Client Enablement Platform

About this role

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.    “I can influence my income.”    You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.    “I can lead a full life.”    You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

“I can succeed as the Senior Manager, AI Client Enablement Platform at Capital Group.”

The Senior Manager, AI Client Enablement Platform owns the shared AI capabilities that power Capital Group’s suite of AI-enabled products for our Global Client teams. This role defines the Enablement Intelligence Platform — the reusable intelligence that turns Client data into scoring and coverage intelligence, meeting-prep context, follow-up and CRM-capture services, engagement signals, and the marketing orchestration, retrieval, guardrails, and evaluation standards behind them — so every AI-enabled product builds on it. It is a business-facing product leadership role: you define business requirements, value, product architecture, builder experience, and priorities, and you partner with engineering, architecture, product management, and data science to build it safely, consistently, and at scale.

You own the platform, its shared capabilities, and the roadmap for a suite of AI client products and the sales & marketing experiences they power — products that help decide who to engage, how to prepare, and what to do next. Much of this capability is delivered through our multi-year program to transform Sales & Marketing Enablement experiences and products.

You will use Capital Group’s proprietary insights, client relationships, and enterprise data to create client enablement products that are differentiated and trusted. The role requires strong experience building AI-first products and platforms, practical fluency with Salesforce or enterprise CRM, Adobe Experience Cloud, and the ability to influence and align partners across a complex organization.

What you will build • The Enablement Intelligence Platform: the shared AI capabilities — scoring and coverage intelligence, meeting-prep context, follow-up and CRM-capture services, engagement signals, and the orchestration, retrieval, and guardrails behind them — that all AI-enabled products reuse. • A suite of AI products that help decide who to engage, how to prepare, and what to do next. • Reusable capabilities — including governed data and content services, orchestration patterns, model and workflow integrations, and builder-facing tools — that compound across products, channels, and client segments.

“I am the person Capital Group is looking for.”

AI Platform & Product Leadership • Own the vision, strategy, and roadmap for the Client Enablement Intelligence Platform and the AI seller-assist products and sales experiences it powers. • Provide the shared AI capabilities as governed, reusable services rather than one-off features rebuilt in each product. • Define the product architecture for the platform, including orchestration patterns, reusable AI services, governed data and content services, model and workflow integrations, and the builder experience required for teams to build safely and consistently. • Sequence the platform-first mandate: establish the core capabilities first, then the sales experiences built on them. • Determine where automation, agents, and human judgment should combine to create the greatest value, and set standards for how AI experiences behave across products. • Translate AI opportunities into practical product use cases, experiments, evaluation criteria, launch plans, monitoring routines, and measurable outcomes. • Make informed trade-offs across business value, user needs, platform investment, delivery capacity, AI opportunity, and operational risk when setting priorities.

Product Management & Delivery • Align with business partners on the outcomes that matter and translate them into clear product direction, requirements, and measurable results. • Lead discovery, experimentation, and validation so the team builds the right capabilities before committing to build. • Author clear product requirements that map pain-points to platform features and workflows, and keep data flowing cleanly across products so sellers get one unified experience. • Own launch readiness, adoption, training, and communications, and measure success in Capital Group terms — meeting-prep time saved, engagement quality, coverage, and adoption across teams. • Establish success measures for platform health, builder adoption, AI adoption, experience quality, and business performance, us

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