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Senior IT Engineer

Pindropsecurity

Remote · Atlanta, Georgia, US

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About this role

Who We Are

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

We’re hiring for a Senior IT Engineer in Atlanta, Georgia.

In this role, you’ll help scale and strengthen Pindrop’s internal IT infrastructure, employee technology experience, automation capabilities, and enterprise systems as we continue to grow.

What you’ll do

As a Senior IT Engineer, you will own the results and impacts for the following:

• Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.

• Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.

• Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.

• Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.

• Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.

• Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.

• Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.

• Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.

Who you are

• You are inherently driven to anticipate operational issues early and execute durable, long-term technical solutions.

• You are able to seamlessly translate sophisticated technical infrastructure concepts into clear, digestible guidance for non-technical stakeholders.

• You are highly comfortable navigating ambiguity, taking deep personal ownership of project outcomes, and driving execution from day zero.

• You are exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure, SaaS ecosystems, and security trends.

• You are a trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation.

• You are grounded by a clear bias toward action, executing results with thoroughness, and delivering a measurable business impact.

Your skill-set

Must-haves:

• 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.

• Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Active Directory and maintain Windows laptops) .

• Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune).

• Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS tools.

• Verifiable proficiency with scripting and code-driven automation using languages like Python, Bash, or PowerShell to eliminate manual help desk toil.

Nice-to-haves:

• Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g., Google Workspace, Slack, Jira, Confluence).

• Practical familiarity with endpoint security baselines, identity governance frameworks, and audit compliance requirements.

• Proven track record supporting and scaling secure access for highly distributed, remote-first technology organizations.

What’s in it for you

In an era where synthetic media, fraud, and identity manipulation are accelerating, we ensure that every interaction involves the real human and the right human. Our work directly protects financial institutions, enterprises, and consumers from fraud, deception, and identity compromise. You will wake up every day knowing your work has real-world impact.

You will not just be closing standard IT help desk tickets; you will be at the operational core of a company at the frontier of AI technology. You will have the strategic autonomy to architect code-driven onboarding automation and deploy secure endpoint guardrails that protect the productivity of the world's leading deepfake defense engineers. You will work alongside some of the best technical minds in security, AI, and voice intelligence, driving execution on a team that values excellence and enjoys the journey. If you want to build something that matters—and be proud of the company you help shape—this is that opportunity.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in o

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