Senior Infrastructure Engineer

About this role

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Description  –   Senior   Infrastructure   Engineer Location: Minneapolis

Role Summary  

• US   Regional   role in an   ever-growing   region for Howden   covering Infrastructure Support  

• This   key   role forms part of a distributed, global   infrastructure   operations   team that   is responsible for   the continued   availability and support of   a hybrid   on-premises   and cloud   infrastructure.  

• Specifically,   working within   a global   IT   infrastructure   team ,   providing   support   for   local   Cloud ,   Data   Centre,   and network   infrastructure   by   drawing upon   their wealth of   practical and technical experience   support   within the US.  

• This is a hands-on   role and   will work   within   a   fast-paced   environment   support ing the   US region.  

Job Specific Skills Profile  

Technical   skills   r equired   for the role :   

• Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.  

• Extensive experience working with cloud technologies such as Microsoft Azure   and   M365 .  

• Extensive experience working with multi-site and multi forest Active Directory environments, group   policy   and DNS.  

• Extensive experience working with common Microsoft technologies such as patch management, mobile device   management   and monitoring systems.  

• Extensive experience working with Windows desktop, including all levels of troubleshooting.  

• Extensive experience working with cloud, server, desktop,   network   and telephony providers.  

• Extensive experience working with   datacenters  

• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and   firewall   management. Cisco ,   Palo Alto firewalls, CATO SD-WAN experience preferred.  

• Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.  

Desirable Experience  

• Good knowledge of Microsoft server technologies (Windows   2022,   2019, 2016 , and 2012 )  

• Good knowledge of Active Directory, DHCP, DNS & Group Policy  

• Good knowledge of SCCM and   patching  

• Good knowledge of   Nutanix/ VMware / HyperV  

• Good knowledge of Azure  

• Experience with Office 365 / CoreView  

• Experience scripting for example PowerShell  

• Experience with Anti-Virus technologies such as   Tanium/CrowdStrike  

• Knowledge of identity management solutions such as   EntraID  

• Knowledge of proxy services such as   Netskope  

• Keyfactor   PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.  

• Administered and supported Imperva security solutions, including Web Application Firewall (WAF),  

•  

The role requires:  

• Demonstrate examples of similar successful positions in the past.  

• Be highly collaborative with the current team, management   structure   and business leaders.  

• Demonstrate   a very high   level of customer service and empathy to the customer issues.   

• Worked in the insurance or financial services sector previously.  

• Demonstrate a ‘Can-Do’ attitude.  

• Be an excellent all-round communicator through verbal and written communication,   possibly multi-lingual   with Spanish being highly desirable.  

Core Responsibilities for all Staff  

Achieve Results through Relationships with All Parties  

• Deliver a personal perfor mance that contributes towards Group and/or Company   achieving their   objectives .  

• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)  

Delivery of Service  

• Consistently deliver an excellent and comprehensive service  

Conduct and Integrity  

• Ensure all dealings are carried out with integrity and   professionalism.  

• Act in utmost good faith,   in accordance with   Group and/or Company policies and never risk the Company’s or the Group’s   reputation.  

Development and Professionalism  

• Continuously develop skills and knowledge  

• Develop others where you   are responsible for   their   performance.  

• Must   possess   a passion for quality and continuous   improvement.  

• Able to multi-task and   prioritise   appropriately.  

General Responsibilities  

Clients  

• Develop strong relationships with the Business Units  

• Respond to the Business Units’ requirements as   appropriate .  

• Support the business units with their use of the IT   systems.  

• Behave with all clients (both internal and external) fairly and ethically with excellent customer   service.  

• Take ownership of issues and provide updates to users on outstanding issues.  

Administration  

• Ensure up to date records are   always   maintained   on the Group and Company   systems.  

• Interpret instructions and issues   arising, and   then implement actions according to policies and   procedures.  

Support  

• Providing escalation support to the Group IT Service Desk  

• Ensuring all changes to production services are subject to change   control.  

• Producing   and update   documentation to improve the efficiency and effectiveness of   systems.  

• Conducting root cause analysis following unplanned disruptions to improve system   availability.  

• Conduc

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