Senior GTM Systems & Process Engineer

About this role

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com http://Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024).

HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

SENIOR GTM SYSTEMS & PROCESS ENGINEER

REMOTE LOCATION: BOSTON, MA; SEATTLE, WA; SAN FRANCISCO BAY AREA; AUSTIN, TX; OR WASHINGTON, DC

POSITION SUMMARY

At HackerOne, our Go-to-Market (GTM) Operations function is modernizing and re-architecting the revenue engine, building an AI-native operating model that connects planning, opportunity management, forecasting, quoting, contracting, fulfillment, invoicing, analytics, and performance into a cohesive and scalable system.

We are looking for a Senior GTM Systems & Process Engineer to help design and scale the systems and processes that power our revenue organization. This role sits at the intersection of GTM process architecture, Salesforce administration, systems integration, and AI-enabled automation.

Reporting to the Head of GTM Operations, you will partner primarily with Sales, Revenue Operations, Finance, Legal, Customer Success, and other GTM stakeholders to diagnose complex operational challenges and translate them into scalable technical solutions. You will work hands-on in Salesforce and across our GTM technology ecosystem, designing workflows, configuring systems, improving data flows, and deploying AI-enabled automations that make our revenue processes faster, smarter, and more reliable.

This is not an Apex development role, nor are we looking for a traditional Salesforce administrator focused solely on system maintenance. The ideal candidate combines strong hands-on Salesforce and revenue systems expertise with an understanding of how complex enterprise sales processes work from opportunity creation through forecasting, quoting, contracting, entitlements, and invoicing.

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Boston, MA; Seattle, WA; San Francisco Bay Area; Austin, TX; or Washington, DC.

WHAT YOU WILL DO

- Architect and improve complex Salesforce workflows supporting opportunity management, pipeline management, forecasting, territory management, quoting, approvals, and other critical sales processes.

- Serve as a hands-on Salesforce expert, creating and maintaining fields, objects, flows, validation rules, approval processes, and other declarative configurations. Partner with developers when deeper Apex development or complex CPQ configuration is required.

- Apply First Principles Problem Solving to diagnose complex GTM challenges, identify root causes, challenge legacy assumptions, and redesign processes and systems for scale.

- Understand and optimize the end-to-end revenue process, including opportunity management, forecasting, quoting/CPQ, contracting, approvals, customer entitlements, downstream financial systems, and invoicing.

- Partner with Sales, Revenue Operations, Finance, Legal, Customer Success, and other stakeholders to translate business requirements into scalable system and process designs.

- Work with CPQ and quoting workflows, understanding how products, pricing, approvals, and quotes move through the revenue process. Deep development expertise in CPQ product rules, price rules, or discounting logic is not required.

- Design and improve contract lifecycle and approval workflows, including integrations with CLM and e-signature platforms such as DocuSign or similar technologies.

- Support workflows connecting commercial agreements to customer entitlements and provisioning, including centralized entitlement management platforms such as Stig or similar technologies.

- Understand and improve data integrations across the revenue technology ecosystem, including how GTM data moves between Salesforce, data lakehouse environments, Workday and other financial or operational systems through invoicing.

- Champion an AI First approach by identifying manual or inefficient GTM processes and designing, building, and deploying AI-enabled workflows, automations, and agentic systems that improve execution quality and scalability.

- Evaluat

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