Senior General Liability Property Damage Technical Claims Specialist

About this role

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Summary:    We are looking for a highly capable Senior General Liability Property Damage Technical Claims Specialist to join our team and work from our Omaha, NE office.  Alternatively, this position can be filled in our New York City, NY office or Richmond, VA office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in New York City, and is focused on adjudicating commercial General Liability Property Damage claims and contributing to providing superb results for our clients.   This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.    Essential  Responsibilities:   • Working with limited oversight under broad management direction, adjudicate general liability property damage claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.  • Conducting detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined.  • Reporting to senior management and underwriters Investigating claims promptly and thoroughly • Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.  • Investigating claims promptly and thoroughly, including interviewing all involved parties.  • Managing claims in litigation  • Managing diary timely and completing tasks to ensure that cases move to the best financial outcome and timely resolution.  • Properly setting claim reserves.  • Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.  • Preparing reports for file documentation  • Applying creative solutions which result in the best financial outcome.  • Negotiating settlements  • Processing mail and prioritizing workload.  • Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).  • Having an appreciation and passion for strong claim management.   

Qualifications / Experience Required:   • A deep knowledge of General Liability Property Damage claims, as well as an exceptional customer service focus typically obtained through: • A minimum of seven years’ experience adjudicating general liability property damage claims with extensive experience with exposure of $100,000 or more.  • Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability property damage claims beyond the minimum experience required above may be substituted in lieu of a degree.  • Licensed Claims Examiner (Based on state): Must be licensed or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first-party claims within 120 Days. A NY State license is needed.  In addition, the quickest way to obtain other state licenses would be to obtain a license in FL, GA, or TX, as most states will offer reciprocal licenses from one of these three states.  • Working knowledge of Guidewire ClaimsCenter and ImageRight strongly preferred .

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).  • Possession or the ability to quickly (within 90 days of hire) obtain a license in each jurisdiction requiring a license to adjudicate first-party claims.Must work independently and demonstrate the ability to exercise sound judgment with respect to matters of significance. • Must have excellent communication skills and the ability to build lasting relationships.  • Excellent evaluation and strategic skills required.  • Strong claim negotiation skills a must.  Ability to take a proactive and pragmatic approach to negotiation.  • Must possess a strong customer focus.  • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.  • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business, which may include the CEO.  • Ability to regularly exercise discretion and independent judgment with respect to matters of significance.   • Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.  • A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:  • Finding a way to achieve success through adversity.  • Being solution (not problem) focused  • Thinking with a global mindset first. 

• Client focus – the ability to effectively determine specific client needs and to provide value-added solutions.  • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.  • Ability to develop and maintain productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information.  • Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.  • Uses listening and questioning techniques to effectively gather information from insureds and claimants.  • Demonstrates an understanding of me

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