Senior Field Service Technician, Labs

About this role

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs, based out of our Mesa, AZ service location. In addition to your day-to-day work supporting the Phoenix fleet, you will be part of a small bench of traveling technicians who can be dispatched to other DoorDash Labs service locations — with as little as 12 hours' notice — to cover surges in fault volume, staffing gaps, or new site launches. Deployments can run anywhere from a few days to a few weeks, and DoorDash covers all associated travel, lodging, and meal expenses. You will report to the Associate Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role based in Phoenix, AZ, with frequent short-notice travel to other service locations.

You’re excited about this opportunity because you will…

• Execute any Senior Service Technician task and:

• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data

• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision

• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts

• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base

• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks

• Work independently to manage and prioritize assigned workload effectively

• Calibrate, configure, and maintain specialized diagnostic tools and test equipment

• Serve as a first responder on DoorDash Labs' traveling technician bench — deploying to other service locations with short notice to triage fleet-down situations, backfill staffing gaps, or support new site launches

• Quickly ramp up on an unfamiliar site's fleet composition, facility layout, and local processes, then operate independently with minimal hand-holding

• Brief the local site team and hand off clear documentation on site status, root cause findings, and open items before returning to your home base

We operate 7 days a week, 16 hrs a day to support Robot Operations across all DoorDash Labs service locations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete, you will move to a permanent shift assignment in Phoenix (AM or PM, with weekend coverage) based on business need; permanent shift reassignments are provided with at least two weeks' notice. When dispatched to another location, your schedule will align with that site's operational needs and the timeline of the deployment, and you will return to your Phoenix shift once the assignment ends.

We’re excited about you because you have…

• 2+ years of service work experience

• Curiosity and an inclination for all things mechanical and repair

• Strong communication and documentation skills

• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus

• Experience with JIRA, MaintainX, and other service tools and systems is a major plus

• Willingness and ability to travel on short notice (as little as 12 hours) for deployments ranging from a few days to a few weeks, including some weekend travel,

• Comfort working independently at unfamiliar sites with minimal ramp-up time

• Valid U.S. driver's license required, and a successful completion of MVR required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whe

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