Senior Experience Product Manager

About this role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Abbott Cancer Diagnostic's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). The team focuses on creating integrated, seamless experiences that support business objectives while meeting customer needs across the end ‑ to ‑ end lifecycle.  

The Senior Experience Product Manager partners closely with Experience Business Leads, product and business stakeholders, and cross ‑ functional delivery teams to define and execute digital solutions aligned with customer needs and business priorities. This role is accountable for defining the roadmap and driving delivery of digital customer journeys within a specific Experience, ensuring a cohesive, end ‑ to ‑ end service design that spans all relevant customer touchpoints.    

In this role, the Senior Experience Product Manager works collaboratively with engineering, design, research, marketing, customer care, compliance, and other cross ‑ functional partners to translate complex business and user needs into clear, actionable product strategies and execution plans. The pos ition is responsible for business requirement gathering, understand the problem space, to define product strategy and execution plan and ultimately verify that the work generated by the development teams meets the stakeholders’ requirements. The Senior Experience Product Manager will ensure business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.  

This product leadership position lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. The Senior Experience Product Manager is comfortable navigating both strategic problem ‑ solving and hands ‑ on execution, balancing long ‑ term vision with near ‑ term delivery. The role requires strong influence skills to effectively partner with both technical and non ‑ technical teams, bringing new initiatives to life across the organization while maintaining focus on value, quality, and customer outcomes.  

This position may provide guidance and mentorship to other customer-centric, digital-first Product Managers and/or Business Analysts and is expected to model strong product leadership behaviors, including customer advocacy, cross ‑ functional collaboration, and disciplined delivery practices.  

  Essential Duties   Include, but are not limited to, the following:  • Facilitate and influence as “voice of the customer” for customer journeys for all outside stakeholders to ensure that their digital needs are considered and that the delivery teams are supported.  • Lead cross-functional teams to develop product strategy, partnering closely with Engineering, Business, Design, Market Research, Marketing and Customer Care teams.   • Lead evidence generation plan to ensure KPIs related to the product release are monitored and products support market needs and business growth.   • Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Leadership accountable for the totality of a given Experience), to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.   • Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-customer type, and cross-experience.  • Facilitate Journey-level experience and technical discovery with support from business partners, experience design, research, and delivery teams.  • Works with Experience Business Lead to adjust scope and roadmap – empowered to make final prioritization decisions for the digital products.  • Facilitate definition of Epics, and lead definition of User Stories, acceptance criteria for 1-2 Journeys – and ensure they are understood by delivery team.   • Lead feature grooming and backlogs prioritization to ensure product development is in line with strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.  • Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.  • Actively participate in all Scrum ceremonies.  • Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.     • Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.   • Support and comply with the company’s Quality Management System policies and procedures.   • Maintain regular and reliable attendance.   • Ability to act with an inclusion mindset and model these behaviors for the organization.   • Ability to work design

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