Senior Executive Assistant - Customer Success & Services

About this role

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the Role

This is not a traditional EA role. The Senior Executive Assistant II to our VP of Customer Success operates as a trusted extension of executive leadership — equal parts strategic operator, project manager, and thought partner. You will sit at the center of a large, fast-moving organization and use your judgment, initiative, and influence to keep the VP and his team running at peak velocity.

You will own the executive experience end-to-end: anticipating needs before they're voiced, navigating complex stakeholder dynamics, and turning ambiguous requests into crisp execution. If you thrive in environments where no two days are the same and you find energy in being the connective tissue of a high-performing org, this role is for you.

This is a remote role based in the US, however candidates must be able to support west coast hours and be open to travel 1 trip per month. Relocation assistance will not be provided for this role.

You Should Apply If

• You want to work on problems that matter. Samsara connects the physical and digital worlds — keeping workers safe, supply chains moving, and emissions in check. Your leverage as an EBP is real.

• You're an operator, not just a coordinator. You see the system behind every calendar invite, build processes that outlast you, and default to ownership over escalation.

• You thrive with ambiguity and pace. You can hold ten priorities, drop the right three, and communicate clearly about all of it — without being asked twice.

• You care about the craft. Being a truly elite EBP is a skill. You're always learning, always refining, and you take pride in raising the bar for everyone around you.

What You'll Own

• Executive presence & flow — Manage the VP's calendar, communications, and daily operating rhythm with a level of foresight that makes him feel three steps ahead.

• Complex travel & logistics — Plan and book multi-leg domestic and international travel (~1 trip/month), anticipating buffers, prep materials, and regional stakeholder touchpoints before they're requested.

• Stakeholder management — Act as a trusted liaison to senior leaders, investors, and cross-functional partners internally and externally; you represent leaders in every interaction.

• Operational continuity — Own expenses, team meeting agendas, action item tracking, and the behind-the-scenes coordination that keeps a large org accountable and moving.

• Events & onsites — Lead planning and execution of team onsites, offsites, and executive events with high attention to detail and a sharp instinct for what makes the experience feel intentional.

• Special projects — Take on high-impact, time-sensitive projects that cut across the org — from preparing exec briefings to driving cross-functional initiatives on the VP's behalf.

• Culture carrier — Champion Samsara's operating principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) and model them every day.

What We're Looking For

Must-haves

• 6+ years of experience supporting VP-level or above executives and GTM/Sales experience in a fast-paced environment

• Proven ability to operate with discretion, sound judgment, and high EQ in sensitive or ambiguous situations

• Exceptional communication skills — you write, speak, and represent with polish and precision

• A track record of building systems and processes that scale, not just executing tasks

• Ability to maintain San Francisco business hours (Pacific Time), regardless of location

• Flexibility to travel approximately once per month for onsites and executive support

Nice-to-haves

• Familiarity with enterprise SaaS or high-growth technology environments

• Comfort with productivity and AI tools (Slack, Notion, Google Workspace, AI assistants)

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Annual Base Salary $103,232.50 — $173,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible,

Similar jobs

• Senior Manager, Customer Success — Firsthand · New York
• Senior Manager, Customer Success — Otterai · San Francisco, CA
• Senior Manager, Customer Success — Modmed · Remote
• Senior Manager, Customer Success — Tenableinc · US - Remote - Massachusetts , US - Headquarters - Maryland - Columbia
• Senior Manager, Customer Success — Relaypro · Raleigh, NC
• Senior Manager, Customer Success — Horizon3ai · Remote
• Senior Manager, Customer Success — Shopmonkey · Remote
• Senior Manager - Customer Success — Inmobi · San Mateo, CA