Senior Director, Total Rewards & People Operations

About this role

Who We Are:

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.

We deliver this through three comprehensive solutions:

• Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.

• Energy Procurement Advisory : Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all. .

• Sustainability Reporting — Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world's most complex energy challenges requires diverse thinking. We're building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

What we’re looking for:

We are seeking a Senior Director, Total Rewards & People Operations to join the People & Impact team. In this newly crafted role, this individual will be responsible for the design and implementation of innovative and scalable compensation and benefits programs that enable the attraction and retention of top talent. This role will also oversee global People Operations — spanning HRIS, compliance, HR policies, and people data — including the management and modernization of all HR systems and processes worldwide. This leader will partner in a matrixed capacity with regional People Operations leaders at each of our global sites to ensure consistent, locally compliant execution of total rewards and people programs. We expect this leader to actively adopt AI and automation to reimagine how our total rewards and people processes are designed, delivered, and scaled. The ideal candidate is analytical, creative, curious about emerging technology, enjoys working with data, and knows what it takes to succeed in a high-growth environment.

This role is remote reporting to the VP, People, and will have 4-5 direct reports across Benefits, Compensation, HRIS, and People Operations/Compliance, plus collaborating with a broader extended People Operations team globally. Additionally, the Senior Director, Total Rewards & People Operations will collaborate frequently with our Executive Leadership Team (ELT), Finance, Legal, Talent Acquisition, and regional People Operations leaders at our global sites, as well as other departments.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates, with preference for those in Washington, DC or east coast.

#LI-REMOTE

What you'll do:

• Serve as the subject matter expert on total rewards (inclusive of base salary, bonus programs, variable compensation, equity, recognition awards, and benefits) and global People Operations (HRIS, compliance, HR policies, and people data).

• Lead and develop a team of 4 direct reports across Benefits, Compensation, HRIS, and People Operations/Compliance, overseeing their career growth into advanced individual contributors, people managers, and potential successors to anticipate the evolution of the organization.

• Champion the adoption of AI and automation across total rewards and People Operations - from AI-enabled compensation analysis and benchmarking to streamlined, self-service workflows - so the team can move faster and focus on higher-value strategic work.

• Design competitive, attractive total rewards and benefits programs for the entire company, with a roadmap aligned to Arcadia's values and ensuring internal equity, external competitiveness, and compliance with all governmental regulations.

• Partner closely with Finance and the business throughout the performance review process, bonus, promotions, and total rewards statement process by providing analytical, forecasting, budgeting and structural guidance.

• Collaborate with Executives and HR/Legal/Finance on our company stock & equity programs (grant guidelines and execution)

• Own compensation benchmarking, pay equity analysis, and the related data and external partner/vendor relationships - running these at least annually to keep Arcadia's total rewards competitive and retain top talent.

• Partner with HR Business Partners on compensation recommendations, job architecture, and total reward packages for roles.

• Oversee operational elements of the global People Operations function including HR-related documentation, policies and compliance, HRIS & systems, leave of absence, and people data, serving as the escalation point for regional People Operations leaders across our site locations.

• Continue to evaluate and implement systems and vendors to support Arcadia's global growth.

What will help you succeed:

Must-haves:

• Typically 10+ years of global compensation and benefits experience (or equivalent), ideally including time in a fast-paced, high-growth start-up or tech company. Public company experience is a plus.

• Strong knowledge of relevant ERISA, IRS, and DOL regulations, and legal requirements impacting compensation.

• Subject matter expert in executive compensation, bonus, equity, variable compensation, and benefits and strong communication skills to educate organization

• Hands-on expertise across equity vehicles (ISO/NSO/RSU, ESPP, and vesting structures) and compensation tools, including tool integrations and consultant partnerships.

• Technical knowledge of compensation design, including incentive, commission, and executive compensation program designs and associated tax implications and requirements.

• Track record of building creative, forward-looking rewards programs and long-ter

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