Senior Director - Technical Program Management, Field Service

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Program & Project Management Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience As the Senior Director of Technical Program Management for Field Service, you will be at the helm of the world's #1 AI CRM. In this role, you will be the essential thread connecting product, engineering, and design teams with executive leadership to deliver the Field Service Product Roadmap. You will lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine how service is provided in the field.

This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.   What You'll Actually Be Doing • Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts. • Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation. • Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met. • Act as a catalyst for change within Product & Technology, fostering a culture of innovation while maintaining the rigor of a world-class SaaS delivery engine. • Oversee the end-to-end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated. • Recruit, mentor, and elevate a world-class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce's long-term AI strategy.

You're Our Person If... • You have 10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment. • You have 5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams. • You have a well-established record of building and growing teams, managing leaders, and navigating personnel issues. • You have a comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.

Even Better If... • You have familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions. • You have foundational knowledge or training in AI frameworks and their application in enterprise software. • You hold professional Agile Scrum certifications such as Certified Scrum Professional – ScrumMaster (CSP-SM) or Certified Scrum Professional – Product Owner (CSP-PO). • You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders. • You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and ev

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