Senior Director, Product Management - Supply Chain Order Fulfillment

About this role

Job Description Summary:

Coca‑Cola is transforming how its North America Supply Chain operates, using digital products to enable a supply chain that moves at the speed of the market. Our work connects planning, sourcing, manufacturing, and fulfillment into a responsive, reliable, and continuously improving network—one that can adapt quickly to change while operating at global scale.

Our product organization is built on small, empowered teams that move with clarity and purpose, making digital a true source of competitive advantage. We are seeking a Senior Director, Product Management, Order Fulfillment to lead the product domains responsible for how orders are managed, enabled, serviced, and fulfilled across Coca-Cola’s supply chain ecosystem. This role will shape the digital product strategy for Order Fulfillment, with focus across order management, business partner enablement, customer enablement through customer service capabilities, and transportation carrier experience.

About the Role

The Senior Director, Product Management, Order Fulfillment owns a portfolio of product domains aligned to clear business, customer, partner, and operational outcomes. You are accountable for setting product direction, sequencing, and investment alignment across Order Fulfillment domains, balancing long-term strategy with near-term execution that improves service, reliability, transparency, and operational effectiveness.

This role defines how digital products and platforms improve the end-to-end fulfillment experience, from order intake and order management through customer service enablement, business partner workflows, and transportation carrier interactions. Success requires strong judgment, the ability to operate across functional boundaries, and a practical understanding of how complex supply chain and customer-facing workflows function in real-world environments.

You will partner closely with senior leaders across Product, Engineering, Design, Data, Finance, and Business teams to align roadmaps, priorities, and delivery expectations. You will also build and develop senior product leaders within our Product Operating Model—reinforcing strong product craft, disciplined prioritization, and clear accountability—while contributing to organizational design and capability development as the product organization scales.

This is a senior leadership role for a product executive who thrives in complex environments, is comfortable defining emerging product domains, validating problem spaces through close partnership with the business, and building high‑performing teams as product maturity evolves.

Key Responsibilities Product Vision and Strategy • Define and communicate a clear multi-year product direction for Order Fulfillment, including order management, business partner enablement, customer enablement, customer service capabilities, and transportation carrier experience. • Define and evolve product domain boundaries across the Order Fulfillment portfolio, grounded in operational workflows, customer needs, partner needs, and measurable business outcomes. • Shape portfolio-level investment and prioritization decisions, translate business priorities into structured product roadmaps with clear sequencing and tradeoffs. • Establish strong domain ownership and governance aligned to our Product Operating Model. • Lead capacity planning and resource prioritization across product domains. • Establish outcome-focused goals that guide product teams and measure real impact across fulfillment reliability, service effectiveness, user experience, and operational efficiency.

Product Leadership and Delivery • Own product roadmaps across Order Fulfillment domains and platforms, ensuring work is connected to clear business, customer, partner, and operational outcomes. • Deliver measurable improvements in customer value, operational effectiveness, reliability and decision quality • Standardize discovery, prioritization, and delivery practices across domains. • Partner with engineering, design, and data leaders to build reliable, scalable products. • Simplify and rationalize fragmented tools and processes where possible.

Product Model and Organizational Leadership • Contribute to the continued maturation of the Product Operating Model, refining governance, accountability, and domain boundaries as the organization scales • Help lead the shift from project-based delivery to empowered, outcome-driven product teams. • Encourage teams to learn quickly through prototyping, experimentation, and customer feedback. • Strengthen how teams work with stakeholders by focusing discussions on outcomes and impact.

Team Development • Develop and coach senior product leaders, reinforcing strong product fundamentals and execution discipline. • Raise the standard of product thinking, operational understanding, and decision making across teams. • Foster a culture of curiosity, collaboration, and continuous improvement. • Build product leadership capability in a complex, cross-functional environment where teams must balance transformation with business continuity.

Qualifications • 10+ years of product management experience leading complex digital products or platforms in large, matrixed environments (CPG, retail, manufacturing, logistics, or supply chain preferred) • Bachelor’s degree • Experience leading multi-domain product portfolios • Demonstrated experience contributing to or maturing a Product Operating Model. • Experience working across order management, fulfillment, customer service, transportation, logistics, or related supply chain workflows. • Strong ability to shape prioritization, align cross-functional stakeholders, and navigate competing priorities • Ability to operate effectively in environments balancing transformation with business continuity. • Strong written and verbal communication skills.

Preferred Experience • Interest in how emerging technologies, including AI, can improve delivery and workflows. • Experience wor

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