Senior Director, Patient Access (Onsite- WI)

About this role

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: • Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERINGS:  • Bonus Incentives  • Paid Certifications  • Tuition Reimbursement  • Comprehensive Benefits  • Career Advancement  • This position pays between $101,600 - $137,100 based on experience ​

By embodying our core purpose of customer obsession, driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. A Patient Access Director II is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. Additionally, they are responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. Travel/ rounding to other facilities within the market is required.  

Job Responsibilities include, but are not limited to: • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. • Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. • Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market. Will provide direction to all admitting and registration teams across all entry points. This includes establishing positive, collaborative relationships with operational leaders at these specific sites or markets. • Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process. • Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the facility / market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process. • Directs hiring and training for leadership and patient access staff. • Manages the budget. • May be required to perform other job-related duties as requested.

​ Experience: • Bachelor’s degree or equivalent work experience • 5 + years of leadership experience • 5+ years of Patient Access experience; hospital based experience preferred • Experience in healthcare provider finance operations or similar service environment required • Financial and project management experience • Experience setting strategies aimed at increasing associate engagement • Flexible and can be available/work outside of regular business hours when needed • Strong communication, organizational, interpersonal, and customer service skills required • Able to work in a fast-paced environment • May be required to perform other job-related duties as requested • Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Certifications: • CRCR certification required within first 9 months of hire • CHAM preferred

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 • Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line

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