Senior Director, EPD Operations

About this role

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Director of Engineering, Product and Design Operations will report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization.

The Sr. Director sets the department’s strategic direction, oversees operations, drives delivery, and develops a high-performing team to achieve impactful results. This leader will unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence.

How we’re using AI today

Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.

This is a remote opportunity within Canada and the US.

What we're looking for:

- Experience: 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles. At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry. Bonus points to candidates that have led a company through IPO as an Operations Leader.

- Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company

- Comfort operating amid ambiguity and designing clarity.

- Data-driven with the ability to translate metrics into decisions.

- Executive presence and ability to influence senior technical leaders.

- Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred.

- Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery.

- Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results.

- Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics.

- Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams.

- Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies.

- Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments.

- Strong history of building, developing and scaling high-performing teams.

What you can expect:

- Strategic Leadership & Partnership: Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy. Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks. Support executive and board-level planning/reporting.

- EPD Operating Model & Enablement: Update for scale and implement the end-to-end EPD operating model. Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance. Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM). Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management. Remove systemic execution friction.

- Operational Excellence & Process Maturity: Assess and improve department structure, processes, and systems to boost scalability and operational excellence. Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs). Establish best practices for release, incident, and change management. Support technical planning for infrastructure/AI systems.

- Visibility & Performance Metrics: Define and manage KPIs aligned with organizational objectives. Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes. Implement KPI frameworks across product, engineering, and operations. Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trad

Similar jobs

• Senior HR Business Partner, EPD — Horizon3ai · Remote
• Senior Director, Operations — Cookunity · Los Angeles, California, United States
• Senior/Staff Data Scientist, EPD — Zip · San Francisco
• Senior Director, Operations Engineering — Aypapower · United States
• Senior Director, Engineering — Seconddinner · Remote
• Senior Director, Business Operations — Braze · San Francisco
• Senior Director of Engineering — Mixpanel · San Francisco, US (Hybrid)
• Senior Manager/Director of ERS — Clearviewhealthcarepartners · Multiple Locations (Boston, MA or New York City, NY)