Senior Director, Delivery Leader

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sr. Director, Delivery Leader for Solution Consulting (Sol Con) is a pivotal senior leadership position within Salesforce Professional Services. This leader is responsible for driving delivery excellence, AI modernization, and talent development across a high-performing organization of solution consultants, architects, and technical specialists serving our most complex enterprise clients. We are looking for a leader of leaders — someone who thrives at the intersection of people, technology, and delivery. You will be responsible for the professional growth and operational performance of the Sol Con practice, embedding AI-driven ways of working into every layer of how the team researches, designs, and delivers solutions. You will set the standard for what world-class solution consulting looks like.

Key Responsibilities Leadership & People Strategy • Lead with Purpose: Inspire and direct a diverse, remote-friendly Sol Con organization, fostering a culture of psychological safety, accountability, and a growth mindset.

• Build the Bench: Identify and develop the next generation of Sol Con leaders through structured mentorship, coaching frameworks, and defined career progression pathways.

• Champion Change: Guide the organization through the evolution to AI-augmented consulting — managing the change thoughtfully to modernize legacy workflows without disrupting active delivery commitments.

• Standardize Excellence: Eliminate "pockets of excellence" by creating unified delivery standards across all Sol Con practitioners, ensuring every client receives a consistently elite experience regardless of which consultant is assigned.

AI Strategy & Modernization • Redefine the Modern Consultant: Lead the integration of Agentic AI, Generative AI, and automated solution tools into the daily work of Sol Con practitioners.

• Scale AI Adoption: Partner with Global Delivery to drive internal adoption of Salesforce AI tools (including Agentforce, Data Cloud, Einstein, and prompt engineering frameworks) to accelerate solution design and delivery.

• Enablement & Upskilling: Develop and execute an AI literacy roadmap for the Sol Con team — from foundational AI fluency to advanced prompt engineering and agentic workflow design.

• Innovation Pipeline: Establish a Sol Con AI Innovation Lab mindset — identifying use cases where AI can reduce manual overhead, improve solution quality, and create measurable client value.

Delivery Excellence • Gold Standard Delivery: Establish and enforce a "Gold Standard" for Sol Con delivery quality — covering solution design rigor, demo excellence, technical depth, and client-facing communication.

• Portfolio Health: Own the health of the Sol Con delivery portfolio, including utilization, CSAT, escalation management, and quality metrics.

• Scalable Delivery Models: Design scalable staffing and delivery models that support both high-velocity and complex, long-cycle engagements across the Sol Con practice.

• Risk Management: Proactively identify and mitigate delivery risks across active engagements, serving as an executive escalation point for at-risk deals and programs.

Strategic Influence & Cross-Functional Alignment • Trusted Partner: Collaborate closely with Sales, Presales, Product, and Global Delivery leaders to align Sol Con capabilities with client needs and the long-term Salesforce platform roadmap.

• Executive Presence: Represent Sol Con at the executive level — internally and with clients — articulating the value of the practice with credibility and confidence.

• Capacity Planning: Partner with Workforce Management and Practice leadership to ensure Sol Con resource capacity is aligned with pipeline demand.

• Thought Leadership: Contribute to Sol Con's external reputation through participation in industry events, Salesforce World Tour, and customer advisory engagements.

Requirements & Experience • 12+ years of professional experience, with at least 8 years in a significant leadership role managing large technical or consulting organizations.

• Proven Executive Presence: Ability to command a room, influence C-suite stakeholders, and inspire a large, distributed workforce through periods of technological change.

• Sol Con / Presales Expertise: Deep experience leading solution consulting, presales, or technical advisory organizations — understanding the nuances of the consultative sales and delivery motion.

• AI Visionary: Clear, working knowledge of how AI tools and concepts — including Data Cloud, Prompt Engineering, Agentic AI, and Generative AI — can be applied to both internal productivity and client-facing value creation.

• Delivery Acumen: Strong track record of driving delivery consistency, CSAT improvement, and operational excellence at scale.

• Change Leadership: Demonstrated ability to lead large organizations through significant transformation, including technology adoption and process modernization.

• Collaborative Operator: Proven ability to work cross-functionally across Sales, Product, Engineering, and Services leadership to drive shared outcomes.

• Educational Background: Bachelor's or Master's degree preferred.

• Ability to t

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