Senior Director, Analyst CIO Market and Technology Platforms, Infrastructure and Operations , Remote US

About this role

About the role:  

Gartner Analysts are industry thought leaders who create must-have   insights , market   predictions   and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s   Business and Technology Insights (BTI) group ,   establishing   oneself as a credible voice within their designated market at local,   regional   and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative   insights   which Gartner clients consume and apply to propel their business toward key   objectives . They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support   visits   and Gartner conferences to discuss complex client challenges and offer   appropriate recommendations .   

What you will do:   

• Serve as an authority on   I&O   strategy for CIOs around the globe, guiding clients on best practices for   managing services , evaluating I&O   vendors   and   measuring   performance    

• Advise   CIOs and   their   Heads of I&O on modernizing enterprise platforms to enhance agility and performance  

• Deliver rese arch and recommendations to CIOs on   infrastructure   technologies, markets, and emerging trends.  

• Demonstrate knowledge/experience of Platform engineering, platform operating model, DevOps, technical debt, AI infrastructure,   geopatriation   and cloud to CIO audiences  

• Analyze industry trends, threat intelligence, and technology disruptions (e.g., quantum computing, agentic commerce) to forecast future risks and inform strategic planning.  

• Scale   positions   and insights   to   diff ere nt audie nces   including   industr ies and   mids ize en terp rises  

• Present   I&O   research and thought leadership in 1-to-1 conversations and at Gartner events, webinars, and client workshops, engaging with C-suite executives and technology leaders.  

• Support clients in evaluating and selecting   I&O   vendors and solutions tailored to the unique needs of industries.  

• Collaborate with other Gartner Analysts to develop comprehensive, actionable research   (including Magic Quadrants)   that addresses the top   I&O   priorities of CIOs in these sectors.  

• Create innovative, thought provoking, and highly leveraged “must-have   insights ” content  

• Develop new   insights   and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act  

• Develop in-depth analysis to   identify   the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward   

• Demonstrate thought leadership in   establishing   Insights   positions across a team of analysts  

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda  

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights    

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions    

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings   

• Support   BTI   and Sales: Provide sales support serving as voice of the market to help   Insights   teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business  

• Provide high quality and   timely   content peer review  

• Build credibility as an industry expert to   represent   Gartner   insights ,   methodology   and strategy   

• Actively   participate   in innovation, ideation, and research discussions and collaborate effectively with peers in the   Insights   community  

• Identify   research process improvements or develop new processes that help the team and   BTI   provide excellent service delivery  

• Be a mentor and a coach by supporting more junior team members  

• Be client-centric while actively   seeking   to help clients engage regularly and often with Gartner   insights   and interactions  

What you will need:   

• Bachelor's degree or equivalent experience  and 1 2 + years of relevant field or industry experience   as CIO or Head of Infrastructure , in one or more of the following disciplines :  

• Developing   an   I&O Strategy  

• Transitioning and Operating IT Services  

• Optimizing   IT Service Management Processes  

• Automating Operations  

• Demonstrate executive presence; can   immediately   establish   credibility with executives and   additional   stakeholders  

• Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables  

• Demonstrate excellence in research and writing ability  

• Strong written and verbal   proficiency , analytical and presentation skills; ability to engage clients and respond effectively to questions    

• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges  

• Strong communicat ion   skills -   able to explain complex concepts concisely and simply   

• Subject matter   expert ise ;   comfortable presenting at large and small-scale speaking engagements   

• Strong business and financial acumen   

• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market  

• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team  

• Learning agile and adept with navigating highly matrixed environments  

• Ability to   represent   Gartner's research   methodology

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