Senior Design Engineer

About this role

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

AI is transforming customer service at a pace the industry hasn’t seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including CultureAmp, Hootsuite, and Y Combinator, already running their support operations on it.

We’re looking for a Senior Design Engineer to help close the gap between how Front is designed and how Front is built. Front has a mature, complex product surface with more than a decade of UI investment, a rich Figma library, and a large production codebase. This role is for someone who is equally comfortable in Figma and in frontend code, and who wants to turn design systems from static documentation into living, production-quality systems that help product teams move faster.

You’ll own the connective tissue between Design and Engineering: building reusable components, shaping design-system architecture, improving the fidelity between Figma and production, and creating the tooling, patterns, and practices that make high-quality UI easier to ship. You won’t just document the system — you’ll build it, ship it, evolve it, and help teams adopt it.

This is a hands-on senior IC role with high leverage across Product, Design, and Engineering. The right person brings strong frontend engineering judgment, excellent UI craft, deep design-systems experience, and the ability to influence teams without becoming a bottleneck.

What will you be doing?

- Own and evolve Front’s design system across Figma, Storybook, and production code, helping create a clearer source of truth between design and engineering.

- Build, refactor, and maintain reusable, accessible, well-documented UI components that product teams can confidently use across Front’s core surfaces.

- Identify and reduce design/code drift across our existing component libraries, legacy UI patterns, and evolving Figma system.

- Establish patterns, conventions, and guardrails that improve consistency, accessibility, maintainability, and developer experience.

- Prototype new interaction patterns and reference implementations in code to help teams align quickly and de-risk complex product decisions.

- Partner closely with Product Designers, Product Managers, and Engineers to define what “great” looks like for complex workflows, edge cases, and enterprise-grade product experiences.

- Use AI tools thoughtfully to accelerate prototyping, iteration, production changes, and system maintenance while applying strong judgment to the output.

What skills and experience do you need?

- 6+ years of experience designing and building production frontend experiences, ideally in complex B2B SaaS, enterprise software, developer tools, or similarly deep product domains.

- Strong frontend engineering skills with modern web technologies and component-based architecture. You do not need to have used Front’s exact stack, but you should be able to ramp quickly in a large, mature codebase.

- High UI/UX craft and strong product taste. You can evaluate whether an interface is not only visually polished, but also usable, accessible, flexible, and maintainable.

- Experience building or maintaining component libraries, Storybook documentation, visual regression workflows, design-token pipelines, Figma workflows/plugins, or similar design-engineering infrastructure.

- Strong accessibility fundamentals, including semantic HTML, ARIA patterns, keyboard interaction models, focus management, and inclusive component states.

- Strong communication skills. You can explain technical and design-system decisions clearly to both specialists and non-specialists.

- A portfolio or body of work showing shipped design-engineering impact: production UI, component systems, prototypes, Storybook examples, design-system documentation, or code-backed product work.

Bonus points

- Experience working on products with a large existing frontend surface area, multiple product teams, and a mature or evolving design system.

- Experience in customer support, customer operations, collaboration software, internal tools, developer tools, or other workflow-heavy SaaS products.

- Experience consolidating fragmented component libraries or aligning Figma libraries with production code.

- Experience using AI-assisted coding or design tools to accelerate prototyping, refactoring, and product iteration.

What you’ll bring to Front

- A systems mindset: you see patterns, edge cases, and long-term maintenance costs, not just individual screens

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